In this role, you'll:
- Own a portfolio of business customers of different sizes, building a clear understanding of their goals, product usage, risks, and growth potential.
- Communicate with customers regularly to ensure they are getting value from our products, answer commercial or product-related questions, and identify where additional support is needed.
- Identify upsell and cross-sell opportunities within your customer portfolio, qualify them based on customer needs, and move them through your opportunity pipeline.
- Support customers during product adoption and deployment by coordinating internal resources, clarifying expectations, and helping remove blockers.
- Manage customer agreements and renewals by preparing commercial terms, aligning timelines, and addressing risks before they affect retention.
- Lead strategic account management activities, including account planning, at-risk account management, client visits or business trips when relevant, and projects that improve team processes.
Your skills & experience:
- Several years of experience managing customer relationships or customer engagements, with a proven track record of delivering positive outcomes.
- Strong relationship management and problem-solving skills, with the ability to understand customer needs and turn them into action.
- Excellent written and verbal communication skills in English.
- Creative, out-of-the-box thinking approach when identifying opportunities, solving challenges, and growing accounts.
- Data-driven approach to sales, with knowledge of or experience using key sales and mailing tools.
Nice to have:
- Experience working with international B2B clients.
- Prior experience in the technology sector.
- Strategic Account Management experience.
Salary & Benefits:
Gross salary: 11000 - 19000 PLN/month + bonuses. Keep in mind that we are open to discuss a different salary based on your skills and competencies.
Growth & Learning: 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing.
Skills Required
- Several years of experience managing customer relationships or customer engagements
- Proven track record of delivering positive customer outcomes
- Strong relationship management and problem-solving skills
- Excellent written and verbal communication skills in English
- Creative, out-of-the-box thinking for identifying opportunities and solving challenges
- Data-driven approach to sales and knowledge of or experience using key sales and mailing tools
- Experience working with international B2B clients
- Prior experience in the technology sector
- Strategic Account Management experience
What We Do
Established in 2015, Oxylabs is a web intelligence acquisition solution and premium proxy provider, enabling companies of all sizes to utilize the power of big data. Constant innovation, an extensive patent portfolio, and a focus on ethics have allowed Oxylabs to become a global leader in the web intelligence collection industry and forge close ties with dozens of Fortune Global 500 companies. In 2022 and 2023, Oxylabs was named Europe's fastest-growing web intelligence acquisition company in the Financial Times’ FT 1000 list. Unlocking the power of web intelligence with Oxylabs! As businesses look for ways to create and optimize revenue streams, internal data is being exhausted, forcing companies to turn outwards. Organizations are now competing over external data insights that are fueling the digital economy's growth. Oxylabs proudly stands as a leading force in the web intelligence collection industry. Our innovative and ethical scraping solutions make web intelligence insights accessible to those that seek to become leaders in their own domain. Why choose us? Industry Leaders: As one of the market-leading companies, we offer cutting-edge web scraping solutions backed by the world's largest ethical proxy network. Partnering for success: We view our clients as partners, working hand in hand to maximize the benefits of our collaboration. Your success is our success. Elevate your business with our services: - Market Research: Gain insights that drive informed decisions. - Ad Verification: Ensure real audiences see your ads. - Brand Protection: Safeguard your online reputation. - Travel Fare Aggregation: Optimize travel-related pricing. - SEO Monitoring: Stay ahead in search engine rankings. - Pricing Intelligence: Make data-driven pricing decisions and more. Curious about how Oxylabs can supercharge your business? We're here to help! Drop us a line at [email protected].
