Account Manager - Merchants & Partnerships (APAC Mobility)

Job Posted 3 Days Ago Posted 3 Days Ago
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Melbourne, Victoria
Senior level
Fintech • Payments
The Role
As a Senior Account Manager in the APAC region, you will strengthen partnerships with merchants, support service adoption, and ensure customer satisfaction. Your role involves acting as a liaison, collaborating with internal teams, managing account performance, and identifying growth opportunities to enhance merchant and partner engagement.
Summary Generated by Built In

Job Role/Focus

As a Senior Account Manager for the WEX Mobility Business in the APAC region, you will play a pivotal role in strengthening partnerships with our merchants and ensuring the success of our existing relationships. You will act as a trusted advisor, proactively supporting merchants and partners to maximize their use of WEX services, improving operational efficiency, and unlocking growth opportunities. This role is vital to maintaining high levels of satisfaction and loyalty by nurturing long-term, mutually beneficial commercial partnerships ( fuel and non fuel).

Key Responsibilities & Duties

  • Strengthen existing relationships with merchants and partners by building trust, understanding their business goals, and addressing their unique challenges.

  • Act as the primary liaison for operational and service-related inquiries, ensuring a seamless and exceptional experience.

  • Proactively identify opportunities to deepen engagement, expand service adoption, and support merchants’ and partners’ success.

  • Educate merchants and partners on WEX’s mobility products and services, showcasing how they can enhance their operations and drive business growth.

  • Collaborate closely with internal teams, including sales, product, and operations, to address merchant and partner needs and deliver tailored solutions.

  • Regularly review merchant and partner account performance, analysing and sharing data, and addressing issues before they escalate, and ensuring services are meeting or exceeding expectations.

  • Gather strategic insights based on merchant and partner feedback and usage trends to drive continuous improvement in WEX’s offerings.

  • Maintain detailed records of merchant interactions, ensuring accurate and up-to-date documentation in CRM systems.

  • Manage the rollout of new solutions eg. new terminal replacement project and ancillary activities for merchants and partners

Required Skills and Qualifications

Essential:

  • Minimum of 5 years of experience in account management, relationship management, or a customer-facing role, ideally within the financial services, payments, or SaaS industry.

  • Proven ability to strengthen and grow merchant and/or partner relationships, ensuring long-term success.

  • Exceptional interpersonal and communication skills, with the ability to engage and influence stakeholders at all levels.

  • Strong problem-solving and decision-making abilities, with a proactive and strategic approach to relationship management.

  • Demonstrated success in driving customer satisfaction and retention in a fast-paced, dynamic environment.

  • Proficiency in using CRM tools (e.g., Salesforce) and Google Suite.

  • A deep understanding of the APAC business landscape and cultural nuances in partnership development.

Desirable:

  • Experience in financial services account management or payments technology.

  • Knowledge of data analysis tools to track and interpret merchant usage trends.

  • Bachelor's degree in Business Administration, Marketing, or a related field. 

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The Company
HQ: Portland, ME
4,900 Employees
On-site Workplace

What We Do

We simplify complex payment systems for fleets, corporate payments, and healthcare—unlocking insights, opportunities, and efficiencies to give you greater control of your business.

Powered by the belief that complex payment systems can be made simple, WEX (NYSE: WEX) is a leading financial technology service provider across a wide spectrum of sectors, including fleet, travel and healthcare. WEX operates in more than 10 countries and in more than 20 currencies through approximately 4,900 associates around the world. WEX fleet cards offer approximately 14 million vehicles exceptional payment security and control; our travel and corporate solutions business processes over $35 billion of purchase volume annually; and the WEX Health financial technology platform helps 343,000 employers and more than 28 million consumers better manage healthcare expenses.

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