Who We Are:
PureSpectrum is a rapidly growing market research and insights platform. We simplify technology for researchers so they can gather and use consumer data the way they want - without disruption. PureSpectrum currently facilitates more than 115,000,000 million online interviews annually through our Marketplace. PureSpectrum also developed the industry's first and only respondent-level scoring system, PureScore. Most recently, PureSpectrum was recognized across the industry: Certified Great Place to Work (2022-2024), Built In's Best Places to Work (2023-2024), Inc Best Workplaces (2023), Newsweek's Global Most Loved Workplaces (2023-2024), Deloitte's Fast 500 (2020- 2023). PS is rapidly becoming the leading solution for quality multi-sourcing, as well as end to end automated research solutions.
The Opportunity:
PureSpectrum is looking for an Account Manager to join and support our growing portfolio of customers. As an Account Manager, you will be a key point of contact for existing clients and help define the PureSpectrum experience for our user base. In this role, you will be responsible for working closely with our Account Directors to manage a defined set of customers with a revenue quota focused on growth and retention. The job requires an organized, detail-oriented individual who can successfully manage multiple clients in a fast-paced, dynamic environment.
Location:
Sydney, Australia
Your Responsibilities:
- Work closely with Account Directors to help build effective, professional working relationships with our clients.
- Find creative solutions to solve customer needs as they arise.
- Proactively support existing account relationships to provide best in industry client experience.
- Partner with Client Development Leads to onboard new clients and implement ongoing platform refresher training for existing and new contacts.
- Report and be proactive to act on key performance metrics.
- Combine critical thinking and analysis with software resources to efficiently execute responsibilities.
- Collaborate with other Account Managers, Client Development personnel, Operations, and Marketing on various corporate initiatives.
Experience:
- Candidates must have 2+ years of account management/project management experience, specifically at a Market Research Agency or Supplier
- Bachelor's degree in a related field or equivalent education/professional experience required
- Excellent and effective verbal and written communication skills
- Strong follow-through skills
- Well-developed time management and multi-tasking skills
- Solid judgment and decision-making abilities
- Knowledge of project management tools and concepts
- Strong analytical aptitude, results-oriented mindset with great attention to detail
- Proficiency with key sales and MR project management industry tools (i.e, Pipedrive, Salesforce, NetSuite, PowerBi, ChurnZero, Confirmit, Decipher plus MS office suite etc.)
PureSpectrum Benefits:
- We offer a modern company culture with flexibility, individuality, creativity, and open communication at all business levels. New projects will add continuous challenges to your working life and allow you to expand your technical and professional horizons.
- We offer a highly competitive compensation and benefits package, including medical and unlimited PTO
- Team events and celebrations.
- Employees enjoy casual dress and fun within a professional team environment.
PureSpectrum is an equal-opportunity for employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited under the law.
Top Skills
What the Team is Saying
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What We Do
Built on the ethos of making researchers’ jobs easier, PureSpectrum offers a complete end-to-end market research and insights platform. Our customers are always at the forefront of our minds as we push the industry’s data quality standards forward. Proud to be awarded MR Supplier of the Year in 2021, PureSpectrum continues to provide industry-leading data quality. PureSpectrum developed PureScore™ which monitors survey takers' long-term behavior on our platform and blocks poor respondents from participating, ensuring high-quality data for our clients.
PureSpectrum is a simple yet innovative research experience from project inception to final reporting. We offer an in-house sample Marketplace Platform alongside an easy-to-use Insights Platform. This synergy provides true speed to insights by giving researchers the ability to program studies, quickly access high-quality respondents, and analyze data all on a single dashboard. With PureSpectrum, you get the best of everything: agile research with high-quality data you can trust.
On the PureSpectrum Marketplace and Insights Platforms, researchers are empowered to run projects at whatever cadence their research demands. Our users have the power to access one of the largest consumer datasets available and only pay for the research they need.
In the few years since its inception, PureSpectrum has been named one of the Fastest Growing Companies in North America on Deloitte’s Fast 500 since 2020 and ranked for four years in a row on the GRIT Top 50 Most Innovative List and the Inc. 5000 lists.
Why Work With Us
PureSpectrum has created an environment where every employee feels seen, heard, and cared for. We encourage “candor with kindness” across all departments and empower our employees at every level with opportunities for professional growth.
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PureSpectrum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our flex-hybrid workplace policy allows employees to find a balance between in-office and remote work with 3 days a week in the office at their discretion.
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