Established in 1996, Mercanta is an importer of specialty green coffee committed to investing in quality, traceability, and long‑term relationships. Through strong partnerships, rigorous quality selection, and seamless logistics, we supply roasters across the globe with a diverse and dependable coffee portfolio. With offices across multiple jurisdictions, our mission is to deliver outstanding coffees alongside a tailored, service driven account management experience to roasters of all sizes.
Mercanta are therefore continuously on the hunt for skilled and motivated individuals to help achieve the businesses ambitious plans. As of today, we are looking for an Account Manager to join our team in Singapore. The successful applicant will be trained in-house by the Regional Manager across all facets of the business, from quality control to constructing coffee portfolios on behalf of Mercanta’s clients. Ideally, applicants will have 3+ years of sales experience within the world of commodities.
Job Specifications
Day-to-day portfolio management of current roaster accounts
Developing the portfolio of roaster accounts across Asia
Quality control of offer, pre-shipment, and arrival samples (cupping)
Part-management of demand planning and sourcing
Supporting the logistics team with the execution of orders
Client visits combined with event coordination and tasting sessions
Origin visits depending on business needs
Required Attributes
Educated to a bachelor degree standard or equivalent industry experience
3+ years client-facing sales experience in commodities
Genuine interest in coffee and sustainable supply chains
Resilient, proactive and determined to succeed in a competitive environment
A team player willing to step outside of their job description to assist colleagues when required
Willingness to travel and assist at trade shows
Excellent communication, decision-making, problem-solving and negotiation skills
Well-organised, intuitive, and self-motivated
Proficiency in Microsoft Office
Proficiency in SAP By Design preferred
Fluent in English, written and spoken
Mandarin language skills would be an asset
As an equal opportunities employer, the ECOM Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We promote belonging and aspire to have a diverse and inclusive workplace. We strongly encourage and welcome applicants from a wide range of backgrounds to apply and join ECOM.
Skills Required
- Bachelor's degree or equivalent industry experience
- 3+ years client-facing sales experience in commodities
- Genuine interest in coffee and sustainable supply chains
- Willingness to travel, attend trade shows and conduct origin visits
- Quality control of samples (cupping) or willingness to be trained
- Support logistics, demand planning and order execution
- Excellent communication, decision-making, problem-solving and negotiation skills
- Resilient, proactive, determined and a team player
- Well-organised, intuitive and self-motivated
- Proficiency in Microsoft Office
- Proficiency in SAP By Design
- Fluent English, written and spoken
- Mandarin language skills
What We Do
ECOM is a global soft-commodity services group specializing in coffee, cocoa, cotton, and nuts and ingredients. It sources, trades, processes, and supplies agricultural commodities through an international network. Its cocoa operations source beans from more than 30 countries and sell them directly or process them into cocoa mass, butter, cake, and powder, while Mercanta provides tailored coffee services to roasters.
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