SOFTSWISS is hiring a Junior Account Manager to join our Affilka Team.
We are seeking a client-oriented and proactive Account Manager to own the full cycle of customer support, ensuring strong partnerships, high product adoption, and long-term satisfaction of our clients.
Affilka is an iGaming affiliate marketing platform designed to help operators manage and optimise affiliate programs. The software product integrates with the SOFTSWISS Casino Platform and Sportsbook. It is managed by a separate, standalone team, while SOFTSWISS has been authorised by Affilka to seek candidates for open roles.
Purpose of the role:You will be responsible for building strong, long-term relationships with clients, ensuring their business needs are understood and addressed, while supporting them in maximizing the value of our product through consulting, training, and continuous guidance. You will act as a trusted partner, helping clients solve technical challenges, adopt best practices, and shape the product roadmap through their feedback.
Key responsibilities:Full platform support:
building strong long-term relationships with partners and key stakeholders
understanding business needs and analyzing operational requirements
assisting with technical issue resolution
providing day-to-day guidance on product usage
delivering product training sessions and demonstrations for partners and their teams
collaborating with the development team, collecting and analyzing product feedback, and directly contributing to product backlog prioritization
creating user guides and product documentation
Written and spoken English – B2; Russian - native or close to native
Knowledge of other languages would be a plus
Strong communication, problem-solving and analytical skills
Experience as an Account Manager, Support Specialist, or Consultant for at least 1 year
Ability to work in a fast-paced manner and manage stress
Self-organization and ability to prioritize tasks
Ability to work both independently and in a team
Negotiation experience would be a plus
Experience in the IT field would be a plus
Private health insurance
Sports benefits
Comprehensive Mental Health Program
Free English lessons (online)
Local language courses
Paid time off
Maternity leave support
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences and corporate events
Skills Required
- Written and spoken English at B2 level
- Native or near-native Russian language proficiency
- Strong communication skills
- Strong problem-solving skills
- Strong analytical skills
- At least 1 year of experience as an Account Manager, Support Specialist, or Consultant
- Ability to work in a fast-paced environment and manage stress
- Self-organization and ability to prioritize tasks
- Ability to work independently and as part of a team
- Knowledge of additional languages
- Negotiation experience
- Experience in the IT field
What We Do
SOFTSWISS is a global iGaming technology provider offering a comprehensive ecosystem of software solutions for online casinos and sportsbooks. The company specializes in B2B solutions, including a Casino Platform, Game Aggregator, and Sportsbook Platform, as well as the Affilka affiliate marketing tool. They provide turnkey and white-label services, enabling operators to efficiently launch and manage their gambling businesses worldwide.
