C.H. Robinson is seeking an Account Manager to join our High Vale team. In this role you will be responsible for delivering high-quality customer experience by ensuring accurate order entry, effective internal communication and consistent execution of shipments that meet established service levels. The Account Manager is accountable to drive growth and maximize retention for a defined customer portfolio. As the primary point of contact for our customers, the Account Manager is additionally responsible for customer advocacy, driving continuous improvement, and delivering on our customer commitments. The Account Manager collaborates closely with cross-functional teams to ensure an optimal customer experience.
This is a hybrid position based in our Lisle, IL office.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consist of, but are not limited to, the following:
- Serve as a key contact to assigned book of customers.
- Quote customer opportunities when no BRD is involved on the account
- Enter quotes into the quoting tool when no BRD is involved on the account
- Build and enter shipments accurately in the operation system with all load and service requirements.
- Responsible for promptly updating any changes required for the load.
- Monitor and escalate any coverage challenges to ensure timely resolution
- Ensure complete and timely order billing for all orders
- Assist adding insight for customer MBR/QBR (Monthly Business Review/Quarterly Business Review).
- Proactively work with cross-functional teams to ensure alignment between customer expectations and service delivery.
- Collaborate with stakeholders on new business implementations and discussions around making improvements to existing business.
- Provide insight on and changes needed to maintain Standard Operating Procedures (SOPs) to guide and optimize service performance.
QUALIFICATIONS
Required:
- High School Diploma or GED
- 2 years' experience within transportation, logistics, and /or brokerage environment required
Preferred:
- Bachelor's degree
- Proven track record in data entry and strong attention to detail
- Ability to communicate pro-actively and effectively to other departments internally
- Knowledge of the operational attention to detail that will be required to succeed within the industry
- Ability to multi-task and work well with others in a fast-paced environment within strict time frames
- Passionate about customer service and solving problems with customer experience in mind
- Mathematics and analytical skills
- Excellent written and verbal communications skills
- Entrepreneurial, pro-active spirit
- Proficient in Microsoft Office Suite of programs
- Values a diverse and inclusive work environment
We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.
Compensation Range
$24.28 - $54.99The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.
Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
EOE\Disabled\Veteran
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Three medical plans which include
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Learn more about our benefit offerings on our BENEFITS & WELLBEING page
Skills Required
- High School Diploma or GED
- Two years of experience in transportation, logistics, and/or brokerage
- Bachelor's degree
- Proven data entry experience and strong attention to detail
- Ability to communicate proactively and effectively with internal departments
- Knowledge of operational attention to detail required in the industry
- Ability to multitask and work effectively in a fast-paced environment with strict time frames
- Customer service orientation and problem-solving skills
- Mathematics and analytical skills
- Excellent written and verbal communication skills
- Entrepreneurial and proactive spirit
- Proficiency with Microsoft Office Suite
- Commitment to a diverse and inclusive work environment
C.H. Robinson Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about C.H. Robinson and has not been reviewed or approved by C.H. Robinson.
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Healthcare Strength — Comprehensive medical, dental, vision, life, disability, and mental health coverage is offered alongside FSAs and employer HSA contributions. Feedback suggests health coverage is often viewed as strong and supportive of wellbeing.
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Retirement Support — A 401(k) with a dollar-for-dollar company match and an Employee Stock Purchase Plan strengthen long-term financial security. Additional offerings like performance bonuses and charitable matching further bolster the package.
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Leave & Time Off Breadth — Paid time off, paid holidays, sick time, volunteer time, and role-based FTO/PTO structures provide multiple avenues for rest and flexibility. Feedback suggests generous PTO and work-from-home options are valued by many employees.
C.H. Robinson Insights
What We Do
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With nearly $21 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multi-modal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our more than 105,000 customers and 73,000 contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees.
