Dorsia is looking for an Account Manager to support the growing sales team, and be a critical player in the growth and development of our media team. This person will understand Dorsia’s media properties and bring forward our unique and distinctive membership community through sophisticated editorial content, events, sponsorships, and social strategies.
The ideal candidate is organizationally excellent and excels naturally at project management. The person is an incredibly motivated self-starter that can quickly learn our value proposition and be a partner to our Account Executives. This person is highly motivated by building new relationships and processes, and thrives when given autonomy + authority.
What you’ll do:
- Ensure a smooth internal customer account transition from Sales while delivering on all commitments and timelines with our partners
- Assist customers with the setup and activation of their campaigns, and follow up with any relevant reporting & wrap ups.
- Build strong, consultative, strategic relationships with customers that result in business growth
- Confidently ask discovery questions to fully understand needs/wants of each partner
- Proactively put together strategies for increased partnership and revenue growth from each client
- Provide consultative feedback/advice to help create the best possible experience for our partners
- Respond to all inquiries/requests from current partners in timely manner
- Continue to gain advanced product/industry knowledge while developing sales skills to better assist customers
- Foster a team atmosphere - support your teammates and share lessons learned
- Maintain accurate daily record of sales activity using internal CRM
- Meet and/or exceed department metrics and goals
- Own key projects and set the standard by leading by example
- Discern and report financial data for platform related performance metrics, drive behaviors and adoption within the team
- Build and tailor sales material in tandem with relevant internal stakeholders
- Willingness to travel on a semi-regular basis to engage with partners & customers
What we’re looking for:
- 2+ years’ experience in sales, account management, and/or customer service preferably in a media/digital environment
- Strong work ethic to effectively manage your time to drive growth within your territory
- Demonstrated multi-tasking abilities with consistent and timely follow-through
- Experienced in using a CRM system such as Salesforce
- Metrics-driven and results-oriented
- Strong written and virtual presentation skills
- Experience working with or within luxury brands preferred
- Ability to thrive in & is excited to build in an ambiguous environment
Compensation & Benefits:
- $70,000- $80,000 + annual bonus (depending on experience and location) + meaningful equity
- Flexible PTO
- Medical, dental and vision insurance
- FSA
- Commuter benefits
- Free membership to One Medical
- Teladoc
- Talkspace
- Kindbody
- 401(k)
- In-office lunch 2 days a week
- Employee Dining Credits
Work Location:
This role is located fully onsite in our New York City or Miami office.
Our Core Values
Lead with hospitality. We respect the craft and precision that are intrinsic to the hospitality industry. We are a team diverse in background and thought, built to be the connective tissue between artists, chefs, diners, and members.
Mise en place. We are persistent in preparation, prioritization, and focus to anticipate our customers’ needs to create a powerful platform rooted in simplicity and elegance. And we know that details matter, which is why superior design is crucial to our brand ethos. Thoughtful design is baked into everything we do—our product, brand, creative, culture, and beyond.
Go around the table—then commit. We know creativity takes feedback and iteration, and differing opinions can lead to healthy debate. While we encourage all voices to speak up and be heard, we are geared toward action and unify around the decision once it's made. Sometimes an individual idea or project may not be what’s best for the company, so don’t be afraid to kill your darlings.
Our product is our signature dish. We are a product and marketing-led organization. Protecting our brand and vision needs to be top-of-mind with every move we make.
Optimize turn times. We are creating beautifully-designed, tech-forward solutions to automate all sides of our business: for members, restaurants, and employees. And we’re laying a data-rich foundation to enable all stakeholders to make better decisions and enjoy the finer things in life.
Savor it. We eat slowly and celebrate the wins we share with those around the table. We’re in this for the long-haul, so enjoy the ride.
Stay hungry. We can change the world or someone else will. We believe in a sense of urgency to keep pushing toward our goals. And there’s always room for dessert, because there’s always more to do.
What We Do
The process of restaurant discovery, booking, and payments is broken. We’re here to change that. We’re building frictionless technology that optimizes revenue for restaurants and experiences for members, and we’re on a mission to overhaul the culture and economy of the hospitality industry along the way.
Developed by proven leaders across hospitality, media, and consumer-tech, Dorsia’s revenue optimization model solves supply-and-demand inefficiencies in the restaurant industry by mutually guaranteeing tables for diners and revenue for restaurants. By bridging dynamic pricing and seamless processes, Dorsia is creating a curated marketplace where it hasn’t existed before, powering the most coveted restaurants of our time.
We are currently in the Beta launch phase in New York City and The Hamptons, with plans to expand to Miami, Los Angeles, and additional culinary cities this Fall.
