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Aledade is the largest network of independent primary care.
The Role
Serve as strategic partner and coach to primary care practices, managing financial, quality, clinical, and operational performance for value-based care contracts. Use analytics to identify gaps, train staff and clinicians, create executive-facing reporting, and drive improvements across HEDIS/STARs, population health, and ACO operations. Travel regionally ~40% to support onsite engagement.
Summary Generated by Built In
Healthcare is changing, and local medical practices are caught in the middle. They are trying to shift from a system that rewards the volume of procedures to one that rewards the quality of patient care—but navigating that shift is incredibly tough. That’s where you come in.
As our Account Manager, you will be the ultimate strategic partner, business coach, and advocate for the medical practices in your portfolio. You are the day-to-day anchor of these relationships, responsible for diving into the data, identifying performance gaps, and working hand-in-hand with doctors and healthcare executives. By helping them master Value-Based Care (VBC) contracts, you directly drive financial success (shared savings) and, most importantly, measurably better health outcomes for the community.
Note on Travel: To truly partner with these clinics, we anticipate about 40% travel across the year. This typically looks like 2–3 days a week of regional travel, though it fluctuates based on partner needs—some weeks will require more face time, while others will be lighter.
Primary Duties
- Relationship Management: Develop and nurture lasting relationships and engagement with physicians, providers, and healthcare system executives to support and enhance financial and quality performance across performance metrics.
- Performance Management: Own the account relationship across various domains, including financial performance and outlook, quality management, clinical management, population health, care management training, HEDIS and STARs performance, and operational enhancements.
- Utilize data analytics tools to monitor and communicate practice performance against key objectives and strategic plans.
- Develop project plans to ensure key organizational objectives are achieved.
- Workflow and Staff Coaching: Work to assist in training office staff and physicians & providers (in coordination with Aledade's Value Based Care Cirriculum) on processes and technologies. Provide continual assessment of practice’s and staff’s training needs.
- Provide contract goals and current performance at the organizational, site and/or provider levels to ensure aligned understanding of VBC contracts goals and objectives. Communicate outcomes oriented overviews of performance initiatives to convey organizational impact.
- ACO Operations: Coordinate with internal and external stakeholders to develop recurring executive-facing presentations and memos as needed.
- This may include data regarding practice performance, financial outcomes/projections, and contract terms at the practice and ACO level to external executives.
- Advise central leadership by proactively surfacing hearts of the problem to practice performance.
- Adapt to evolving organizational needs and priorities by taking on additional duties as necessary.
Minimum Qualifications:
- 5 years of experience with executive level communication - written and verbal
- Demonstrated knowledge of value based care contracts across all patient types
- Minimum 6-8 years of experience with relevant competencies including practice management, project management, account management, analytical problem solving, and strategic insight using healthcare analytical skills.
- Ability to be at an onsite location anticipated 2-3 days a week in Maryland and Delaware (subject to practice needs).
Preferred KSA's:
- Graduate of an accredited college or university in nursing, social work, health technology or information technology-related programs.
- 8 years of significant and relevant work experience in medical practice management in lieu of educational requirements may be accepted, particularly with significant administrative experience in a clinic setting.
- Excellent organizational and project management skills, and team-building skills.
- Familiarity with process mapping and work-flow analysis tools.
- Advanced PowerPoint/slides, Excel/sheets, and other data visualization skills and willingness to learn additional software applications.
Physical Requirements:
- Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.
- Ability to travel approximately 40% across the year within Delaware & Maryland.
Who We Are:
Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.
What Does This Mean for You?
At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:
Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
And much more!
At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
Privacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants
Skills Required
- 5 years of executive-level written and verbal communication experience
- Demonstrated knowledge of value-based care contracts across all patient types
- 6-8 years of experience in practice management, project management, account management, analytical problem solving, and healthcare analytics
- Ability to be onsite 2-3 days per week in Maryland and Delaware and travel ~40% annually
- Graduate degree in nursing, social work, health technology, or information technology-related program
- 8 years of significant relevant work experience in medical practice management may be accepted in lieu of formal education
- Excellent organizational, project management, and team-building skills
- Familiarity with process mapping and workflow analysis tools
- Advanced PowerPoint, Excel, and data visualization skills and willingness to learn additional software
Aledade Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Aledade and has not been reviewed or approved by Aledade.
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Fair & Transparent Compensation — Pay is often characterized as fair or pretty good for the work, with occasional remarks that compensation is among the best experienced in a career.
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Leave & Time Off Breadth — Time off provisions stand out, including a strong PTO allotment early on and an additional long-tenure sabbatical benefit.
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Parental & Family Support — Paid parental leave is positioned as a meaningful, broadly applicable benefit for new parents.
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The Company
What We Do
Aledade is the largest network of independent primary care, enabling clinicians to deliver better patient outcomes and generate more savings revenue through value-based care. Aledade’s data, personal coaching, user-friendly workflows, health care policy expertise, strong payer relationships and integrated care solutions enable primary care organizations to succeed financially by keeping people healthy. Together with more than 1,900 practices and community health centers in 45 states and the District of Columbia, Aledade manages accountable care organizations that share in the risk and reward across more than 200 value-based contracts representing more than 2.5 million patient lives. To learn more, visit www.aledade.com or follow on X (Twitter), Facebook or LinkedIn.
Why Work With Us
At Aledade, we’re all about doing good for patients, practices and society - which is why we’re so passionate about value-based care and the work we do every day. Because we’re working to benefit all of society, we believe the best way to do so is to utilize all of our team members and their unique experiences, interests, backgrounds and beliefs.
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