Account Manager, Client Success

Hi, We're Centerfield!

Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.

• Responsible for owning a book of business comprised of multiple clients within the home services division

• Develop, know, understand, adjust, and grow client programs through the upsell/cross-sell of Centerfield products and services, and operational refinement

• Reach the assigned revenue goal for the book of business through cross-sell/upsell within the fiscal year

• Serve as the lead point of contact for external partners and the primary resource for internal teams

• Develop trusted, successful relationships with all client contacts and Centerfield
  colleagues

• Generate internal and external success KPIs for each client program; ensure the timely delivery of all projects and tasks to aid in the realization of targets and track achievement

• Host weekly or bi-weekly meetings with clients; discuss ongoing objectives and report on key KPIs

• Host internal meetings as necessary for client projects and initiatives

• Learn and understand internal systems and aid client communication related to
  technical issues

• Partner with Business Development and Executive sponsors on each account as
  needed

• Track all tasks and projects with a full understanding of goals and the ability to provide
  direction

• Assist with challenging customer asks and issue escalations as needed

• Contribute material and present to client teams during partnership meetings

• 2+ years of client or account management experience

• Degree in Marketing, Business Administration, or Economics, or equivalent experience

• Knowledge of and experience with digital and/or affiliate marketing, including paid media advertising

• Proficient in Microsoft Office, including Microsoft Excel and PowerPoint

• Nice to have, but not required: experience in JIRA, Asana, Tableau, Looker, and Call
  Center knowledge

• An analytical mind that can convert metrics into action items

• Ability to absorb information quickly and turn complex ideas into action items and results

• Proven ability to juggle multiple projects and clients at one time while maintaining
  attention to detail

• Strong problem-solving and networking skills; ability to proactively find resources to
  create a solution

• Excellent written, verbal, presentation, and interpersonal communication skills

• Critical thinker, with the ability to roll up your sleeves and get creative

• Proactive worker with the ability to work both independently and in a collaborative team
  environments

• Team player, with a strong sense of ownership and a 'get things done' attitude

• Highly responsible, self-motivated, and able to thrive in an energetic, fast-paced
  environment

• Knows what needs to be done and operates with a sense of urgency, focus, and
  discipline

• Thorough, detail-oriented persona who is meticulous about documentation and tasks
  completion

• Above all, be ethical, honest, fair, and maintain high integrity

• Flexibility in work hours, depending on client meeting schedules across multiple time zones

#LI-Hybrid

#LI-CC1

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Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

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Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.