Jobs at Centerfield

Qualify inbound and outbound leads through calls, emails, and other channels; assess interest, fit, and buying readiness; prioritize leads using scoring criteria; maintain CRM records; route qualified opportunities to sales teams; collaborate with marketing and sales; provide campaign feedback; and achieve activity and conversion targets.

Owns the People technology ecosystem, including HRIS, ATS, learning, screening, and related platforms. Administers employee lifecycle transactions, maintains data governance, configures workflows, supports integrations, builds automations, and develops workforce reports and dashboards. Partners with IT and Engineering on system improvements, APIs, and AI-enabled solutions while ensuring data accuracy, privacy, security, and scalable People Operations.

Manage a portfolio of direct-brand clients across e-commerce platforms, supporting onboarding, adoption, renewals, growth, and client satisfaction. Monitor KPIs, report ROI, lead client meetings, coordinate internal teams, maintain project and CRM records, identify upsell opportunities, and resolve escalations. The role requires strong communication, organization, analytical problem-solving, and familiarity with digital commerce and client success tools such as Salesforce and Looker.

Serve as a strategic and operational HR partner to corporate managers and employees. Responsibilities include manager coaching, performance management, employee relations, immigration and visa case coordination, talent acquisition and onboarding support, employee inquiries, HRIS and payroll updates, compliance documentation, and cross-functional People initiatives. The role requires handling confidential information, improving HR processes, and supporting employees throughout the lifecycle in a hybrid corporate environment.

Leads corporate HR operations as the operational partner to the SVP of People Operations. Oversees employee relations, workplace investigations, manager coaching, HR Partner leadership, talent acquisition operations, headcount governance, workforce restructuring, and cross-functional execution with Finance, Legal, Payroll, Benefits, HRIS, and Analytics.

Leads HR operations across a multi-site call center network, managing HR Partners and recruiting teams. Oversees employee relations, investigations, multi-state compliance, leadership coaching, high-volume hiring, staffing ramps, retention initiatives, and workforce metrics. Partners with operations and legal leadership to support performance, headcount governance, and consistent people practices for frontline hourly teams.

Lead strategy, roadmap, and execution for agentic applications supporting customer acquisition, internal operations, and partner capabilities. Drive 0-to-1 product development, define requirements and KPIs, collaborate with engineering, AI/ML, data science, and operations teams, manage cross-functional stakeholders, and validate use cases through experiments and iterative delivery.

Leads Centerfield’s organic growth and AI Discovery business, owning SEO, AEO, GEO, AI visibility, revenue strategy, reporting, technical search priorities, publishing operations, and vendor management. Develops advertiser offerings, pricing, forecasting, and client strategies while partnering with Sales, Content, Product, Engineering, and Communications. Manages the Organic Growth and Web Publishing teams, improves automation and quality workflows, and translates performance data into actionable decisions across a multi-brand portfolio.

Designs and maintains data collection infrastructure, resilient pipelines, ETL/ELT processes, data warehouses, streaming architecture, BI reporting, and analytical systems. Troubleshoots technical defects, performs root-cause analysis, maintains specialized datasets, and owns end-to-end data collection, extraction, and cleansing. The role requires experience with AWS, Google Cloud, ETL tools, programming languages, NoSQL databases, and BI platforms.

Leads the organization’s cybersecurity program, including security operations, incident response, vulnerability management, threat intelligence, risk mitigation, policy enforcement, compliance support, AI governance, vendor risk, security tooling, team development, awareness training, and budget support. The role manages security technologies and AI monitoring platforms, coordinates audits and third-party assessments, communicates risks to stakeholders, and drives continuous improvement in cyber and AI security practices.