Account Manager, Client Success

How You'll Contribute...

• Responsible for owning a book of business comprised of multiple clients within the home services division
• Develop, know, understand, adjust and grow client programs through the upsell / cross-sell of Centerfield products and services and operational refinement
• Reach assigned revenue goal for book of business through cross-sell / upsell within fiscal year
• Serve as lead point of contact for external partners and primary resource for internal teams
• Develop trusted, successful relationships with all client contacts and Centerfield colleagues
• Generate internal and external success KPIs for each client program; ensure the timely delivery of all projects and tasks to aide in the realization of targets and track achievement
• Host weekly or bi-weekly meetings with clients; discuss ongoing objectives and report on key KPIs
• Host internal meetings as necessary for client projects and initiatives
• Learn and understand internal systems and aide client communication related to technical issues
• Partner with Business Development and Executive sponsors on each account as needed
• Track all tasks and projects with a full understanding of goals and ability to provide direction
• Assist with challenging customer asks and issue escalations as needed
• Contribute material and present to client teams during partnership meetings

What We're Looking For...

• 2+ years client or account management experience
• Degree in Marketing, Business Administration, or Economics or equivalent experience
• Knowledge of and experience with digital and/or affiliate marketing, including paid media advertising
• Proficient in Microsoft Office, including Microsoft Excel and PowerPoint
• Nice to have, but not required: experience in JIRA, Asana, Tableau, Looker, and Call Center knowledge
• Analytical mind who can convert metrics into action items
• Ability to absorb information quickly and turn complex ideas into action items and results
• Proven ability to juggle multiple projects and clients at one time while maintaining attention to detail
• Strong problem solving and networking skills; ability to proactively find resources to create a solution
• Excellent written, verbal, presentation, and interpersonal communication skills
• Critical thinker, with the ability to roll up your sleeves and get creative
• Proactive worker, with ability to work both independently and in collaborative team environments
• Team player, with a strong sense of ownership and a 'get things done' attitude
• Highly responsible, self-motivated, and able to thrive in an energetic, fast-paced environment
• Knows what needs to be done and operates with a sense of urgency, focus, and discipline
• Thorough, detail-oriented persona, who is meticulous about documentation and task completion
• Above all, ethical, honest, fair and maintaining high integrity
• Flexibility in work hours depending on client meeting schedules across multiple time zones

Life at Centerfield...

• This is a hybrid position, and employees are expected to come into our Playa Vista, CA office every Tuesday, Wednesday & Thursday
• Unlimited PTO – take a break when you need it!
• Industry-leading medical, dental, and vision plans + generous parental leave
• 401(k) company match plan – fully vested on day 1
• Outside patio overlooking Playa Vista + cabanas, firepits & working grills
• Monthly happy hours, catered lunches + daily food trucks
• Award-winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA)
• Fully stocked kitchens with snacks & drinks
• Breakroom supplied with games, couches, workout equipment + weekly in-office exercise classes hosted by professional instructors (yoga, kickboxing & circuit training)
• Free onsite gym + locker rooms
• Paid charity and volunteer days (local mentor programs, adopt a pet, beach cleanup, etc.)
• Monthly team outings (ball games, casino night, hikes, etc.)
• Career growth – we enjoy promoting from within!
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