At Coface, we make trade happen everyday.
Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.
With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, SingleRisk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.
Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.
Shape the future of trade with us. Join our Happeners!
Job DescriptionJob Description
- Increase the value of the services bought by the allocated portfolio of clients according to the company’s targets;
- Propose and negotiate renewals taking into account the renewal & pricing rules in place;
- Engage in upsell and cross-sell opportunities to increase the contract value;
- Engage in specific account management tasks such as welcome visit, periodic visits and calls and renewal/upsell actions, based on the calendar agreed with the team leader;
- Offer support to customers regarding their contract (explaining contract terms, explain the working procedure, represent the clients’ interests inside Coface);
- Follow up with clients on actual usage of the services acquired and work with them to improve this indicator;
- Update the specific CRM applications;
- Provide reports and information regarding the portfolio managed;
- Prepare presentations, graphs and analytical reports as required;
Qualifications
- Previous experience in a similar position of at least 6 years, in Financial/ Business Information industry;
- Beneficial to have certificate or degree in Finance / Management or related disciplines;
- High level of business acumen and commercial awareness, with strong understanding of financial services and corporate client needs;
- Excellent communication, negociation, interpersonal skills and able to work well with all levels across the region;
- Customer-centric mindset with a focus on building long-term relationships.
- Business Level English (written and spoken);
- Microsoft Office Applications: Outlook, Word, Excel.
Here you'll find:
- Career growth opportunity (both locally and internationally) in a global scale company: you will gain knowledge in business information, risk management, finance, and operational decision-making.
- Supportive culture: be part of a team that encourages you to take initiative, learn from mistakes and celebrate successes.
- Flexible Work Options: hybrid work arrangements and morning schedule flexibility.
- Benefits: medical subscription, lunch tickets, gift tickets for Christmas and Easter, vacation tickets Bookster, Speexx
- Learning opportunities: regular professional training and courses.
Skills Required
- At least 6 years of experience in a similar position within the financial or business information industry
- Certificate or degree in Finance, Management, or a related discipline
- Strong business acumen and commercial awareness
- Strong understanding of financial services and corporate client needs
- Excellent communication, negotiation, and interpersonal skills
- Ability to work effectively with stakeholders across the region
- Customer-centric mindset focused on building long-term relationships
- Business-level English, written and spoken
- Proficiency with Microsoft Office applications, including Outlook, Word, and Excel
What We Do
With over 75 years of experience and the most extensive international network, Coface is a leader in trade credit insurance & risk management, and a recognized provider of Factoring, Debt Collection, Single Risk insurance, Bonding, and Information Services. Coface’s experts work to the beat of the global economy, helping ~50,000 clients in 100 countries build successful, growing, and dynamic businesses. With Coface’s insight and advice, these companies can make informed decisions. The Group' solutions strengthen their ability to sell by providing them with reliable information on their commercial partners and protecting them against non-payment risks, both domestically and for export. In 2023, Coface employed ~4,970 people and registered a turnover of €1.868 billion.
