The Account Manager (AM) is responsible for solving critical business challenges and developing new and expanded customer relationships. This role focuses on understanding the customer's business environment and aligning Ricoh solutions to support their mission-critical goals and objectives. Success in this position requires building strong relationships with decision-makers and key influencers while identifying opportunities to grow Ricoh's market share.
Key ResponsibilitiesBusiness Development
- Develop new business opportunities within existing and prospective accounts.
- Establish relationships with decision-makers and influencers to increase Ricoh's market presence.
- Research customer organizations to uncover business challenges and identify solution opportunities.
- Focus on understanding how customers buy and the business outcomes they are seeking, rather than promoting specific products or services.
- Solve known and undiscovered customer challenges through effective discovery and consultative questioning.
Customer Engagement
- Effectively communicate Ricoh's value proposition and ability to accelerate digital transformation initiatives.
- Utilize storytelling techniques to identify and create opportunities aligned with Ricoh's portfolio of solutions and services.
- Articulate the financial and business impact of purchasing decisions.
- Develop and deliver compelling presentations in both in-person and virtual environments.
- Build credibility and trusted advisor relationships with customers and prospects.
Education & Experience
- Bachelor's degree or equivalent work experience required.
- Minimum of 3 years of proven business development experience.
- Experience within an IT, technology, software, or managed services environment preferred.
- Knowledge of document workflow solutions and business process automation preferred.
- Foundational understanding of profit and loss (P&L) concepts.
- Demonstrated ability to research, analyze, and understand customer business needs.
- Proven success managing multiple accounts while maintaining strong attention to detail.
- Strong collaboration and relationship-building skills.
- Understanding of solution design and consultative sales processes.
- Ability to provide thought leadership during customer engagements.
- Excellent verbal, written, and presentation skills.
- Proven ability to develop and maintain professional relationships with key stakeholders.
- Knowledge of Ricoh's products, services, and technology offerings.
- Ability to assess customer environments and create strategies that expand Ricoh solutions throughout the organization.
- Strong learning agility and adaptability.
- Skilled at navigating customer approval processes while developing internal champions, sponsors, and advocates.
- Office-based environment with standard lighting, temperature, and noise levels.
- Responsibilities require interpreting and applying complex information, analyzing data, and communicating recommendations effectively.
- Primarily sedentary work with occasional walking, standing, bending, reaching, and lifting objects up to 10 pounds.
- Regular use of computers, keyboards, and standard office equipment.
- Approximately 20% travel required, including occasional overnight travel.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Skills Required
- Bachelor's degree or equivalent work experience
- Minimum of 3 years of proven business development experience
- Experience within an IT, technology, software, or managed services environment
- Knowledge of document workflow solutions and business process automation
- Foundational understanding of profit and loss concepts
- Ability to research, analyze, and understand customer business needs
- Proven success managing multiple accounts with strong attention to detail
- Strong collaboration and relationship-building skills
- Understanding of solution design and consultative sales processes
- Excellent verbal, written, and presentation skills
- Ability to assess customer environments and create expansion strategies
- Ability to navigate customer approval processes and develop internal champions
Ricoh Global Services Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ricoh Global Services and has not been reviewed or approved by Ricoh Global Services.
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Healthcare Strength — Benefits are positioned as comprehensive, with medical, dental, and vision coverage plus life and disability protection as core components. Multiple plan choices are described, suggesting employees can tailor coverage to their needs.
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Retirement Support — Retirement benefits are a recurring strength, highlighted by a 401(k) program with company matching (described as 50% on the first 6% of base salary). Additional references to regular bonuses and contributions to retirement further reinforce the perceived value of the retirement offering.
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Leave & Time Off Breadth — Time-off benefits are described as a meaningful part of the total rewards package, including vacation, sick days, holidays, and PTO structures. Extra options such as purchasing additional vacation are also described, increasing perceived flexibility in time off.
Ricoh Global Services Insights
What We Do
Digital transformation is crucial for a business but complex to deliver. It’s so complicated that no single company can be expected to provide everything required to achieve success; but one company can ensure everything gets delivered. That’s why Ricoh works with best in class delivery partners to support us through the process of transforming your business into a digital business. As well as our partners, we offer access to our seventeen thousand engineers. They’re on the ground, around the world, ready and able to manage the complexity of transformation. Digital transformation moves so quickly, that you could redefine it on a daily basis. Ricoh provides the people, processes and technology to help your business evolve and embrace new ways of working.
