Account Manager
POSITION PROFILE
The Account Manager is responsible for driving new business development, expanding existing customer relationships, and helping clients solve critical business challenges through Ricoh's technology and digital transformation solutions. This role requires a consultative sales approach, focusing on understanding customer needs, business objectives, and decision-making processes to position Ricoh's solutions effectively.
Key Responsibilities- Generate new business opportunities and grow existing accounts.
- Build relationships with key decision-makers and influencers.
- Identify and solve customer business challenges through research, discovery, and consultative questioning.
- Understand customer buying behaviors and business needs rather than focusing solely on products or services.
- Effectively communicate the value of Ricoh's solutions and digital transformation capabilities.
- Demonstrate how technology investments can positively impact a customer's financial performance.
- Deliver professional presentations and solution recommendations both virtually and in person.
- Increase market share through strategic business development activities.
- Bachelor's degree or equivalent professional experience.
- Minimum of 3 years of business development, account management, or sales experience.
- Strong verbal and written communication skills.
- Ability to research customer organizations and conduct business-level conversations.
- Proven ability to manage multiple accounts and priorities effectively.
- Foundational understanding of financial concepts, including P&L components.
- Experience selling IT services, software solutions, or technology-based services.
- Knowledge of document management, workflow automation, or digital transformation solutions.
- Business development and prospecting expertise.
- Relationship-building and stakeholder management.
- Consultative and solution-based selling.
- Strategic thinking and problem-solving.
- Executive-level communication and presentation skills.
- Collaboration and influence across teams and customer organizations.
- Ability to assess customer environments and develop expansion strategies.
- Strong learning agility and adaptability.
- Capability to build sponsorship and advocacy throughout the customer buying process.
- Primarily office-based with standard business working conditions.
- Work involves analyzing complex information and communicating recommendations effectively.
- Minimal physical demands, with occasional lifting of items under 10 pounds.
- Approximately 20% travel required, including occasional overnight travel.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Skills Required
- Bachelor's degree or equivalent professional experience
- At least 3 years of business development, account management, or sales experience
- Strong verbal and written communication skills
- Ability to research customer organizations and conduct business-level conversations
- Ability to manage multiple accounts and priorities effectively
- Foundational understanding of financial concepts, including P&L components
- Experience selling IT services, software solutions, or technology-based services
- Knowledge of document management, workflow automation, or digital transformation solutions
Ricoh Global Services Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ricoh Global Services and has not been reviewed or approved by Ricoh Global Services.
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Healthcare Strength — Benefits are positioned as comprehensive, with medical, dental, and vision coverage plus life and disability protection as core components. Multiple plan choices are described, suggesting employees can tailor coverage to their needs.
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Retirement Support — Retirement benefits are a recurring strength, highlighted by a 401(k) program with company matching (described as 50% on the first 6% of base salary). Additional references to regular bonuses and contributions to retirement further reinforce the perceived value of the retirement offering.
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Leave & Time Off Breadth — Time-off benefits are described as a meaningful part of the total rewards package, including vacation, sick days, holidays, and PTO structures. Extra options such as purchasing additional vacation are also described, increasing perceived flexibility in time off.
Ricoh Global Services Insights
What We Do
Digital transformation is crucial for a business but complex to deliver. It’s so complicated that no single company can be expected to provide everything required to achieve success; but one company can ensure everything gets delivered. That’s why Ricoh works with best in class delivery partners to support us through the process of transforming your business into a digital business. As well as our partners, we offer access to our seventeen thousand engineers. They’re on the ground, around the world, ready and able to manage the complexity of transformation. Digital transformation moves so quickly, that you could redefine it on a daily basis. Ricoh provides the people, processes and technology to help your business evolve and embrace new ways of working.
