What you’ll do
- The best things about being an Account Manager at Xero are that every day is different and we work at a fantastic pace. You will spend most of your time meeting remotely with Partners to understand their businesses and positioning how Xero can work with them more closely:
- Responding to all prospective partner enquiries
- Proactively contacting your partners to offer support and further develop those accounts
- Managing and responding to all incoming sales tickets from prospective, and existing partners
- Supporting existing and prospective Partners through their Xero Partner Journey from the initial Certification stage.
- Maintaining accurate information relating to sales tickets, inbound & outbound calls in our CRM system (Salesforce) at all times
- Maintaining and updating the CRM system of all practice staff and contact details, including adding new leads
- Continuously develop your knowledge of Xero features and functionality by staying up to date withXero training and Webinars
What you’ll bring with you
- Experience within Inside Sales or Account Management (essential)
- Small business accounting software experience (desirable)
- Experience in inbound phone and email sales
- Experience with computers and applications software, including the Google suite of applications and CRM database skills required
- Accounting Product knowledge and workings of an Accounting Practice (desirable)
- Previous experience in a SAAS company would be beneficial
- An interest in the emerging online accounting market
- Ability to build rapport with partners over the phone creating lasting relationships
- Attention to detail and follow-up
- Process driven and ability to take ownership
- Loads of initiative and self motivated
- Outstanding communication skills, both written and verbal
- Passion and desire to make a difference
What the Team is Saying
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What We Do
Xero is small business accounting software that provides a platform on which businesses can build a fully integrated solution. It’s designed to make life better for people in small business, their advisors, and communities around the world. Xero minimises tedious admin by automating routine tasks, delivers valuable insights when needed, and brings together business data, trusted advisors, and powerful apps in one intuitive platform. By alleviating pain points, Xero empowers small business owners to supercharge their business, simplifying the complex and freeing up time from manual admin so they can focus on what really matters to build the business they’ve always envisaged.
Why Work With Us
Xero is a human-centric organization where you’ll have a tangible impact on the success of small businesses and their communities, globally. Our team of energised, forward-thinkers work to make life better for our customers and each other every day. We’re also always committed to supporting you with a flexible environment.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Join us from home or at one of our beautiful workspaces. Xero has offices in Australia, New Zealand, United Kingdom, United States, Canada, Singapore, and South Africa.
