At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
At Klaviyo, we believe every guest interaction is an opportunity to build a more loyal relationship. That mindset starts with our Sales team—and we're growing our Hospitality vertical.
We're looking for a Mid-Enterprise Account Executive to join our Hospitality team, selling into hotel groups, restaurant brands, and wellness operators, who are rethinking how they connect with guests. This is more than closing deals. It's an opportunity to shape Klaviyo's presence in one of the most relationship-driven industries in the world.
From first touch to signed agreement, you'll own the full sales cycle—partnering closely with Solutions, Customer Success, Partnerships, and R&D to drive long-term guest revenue for our customers.
You'll be selling to mid-enterprise hospitality brands: independent hotel groups, regional and national restaurant operators, and wellness and spa networks. These are companies where the gap between their current CRM and what Klaviyo can deliver is enormous—and your job is to make that case.
What You'll Do and How You'll Make a Difference:
- Transform guest marketing workflows by putting AI at the center—building smarter automation, segmentation, and personalization systems from the ground up
- Continuously experiment with AI tools, sharing insights that keep the team ahead of the curve and applying AI fluency to do more meaningful, high-impact selling work
- Build and grow Klaviyo's Mid-Enterprise Hospitality client base across Hotel & Travel, Food & Beverage, and Wellness
- Drive full-cycle sales: prospecting, discovery, demo, negotiation, and close—with a strong self-sourced pipeline motion
- Create and execute vertical-specific territory and account strategies, targeting brands on modern PMS, Online Ordering, and Booking platforms and displacing legacy guest CRM vendors
- Partner cross-functionally with Solutions Architects, Customer Success, and our Hospitality division to deliver a world-class buying experience
- Bring market and competitive intelligence back to Product and PMM to influence the hospitality roadmap
Who You Are / Required Experience:
- You've already experimented with AI in your work and you're hungry to go deeper—using it to prospect smarter, shorten deal cycles, and bring sharper business cases to the table
- You don't wait to be told what to try—you explore, test, and share what works
- Based in Boston, MA and available to be in-office 3 days/week
- 6+ years of closing experience in SaaS or MarTech, with at least 2 years selling into hospitality, travel, or consumer-experience brands
- Familiarity with the hospitality tech stack (PMS, CDP, loyalty, reservation platforms) is a strong plus
- Proven hunter: you build pipeline from self-generated leads through close, and you're comfortable owning a cold vertical
- Experienced navigating multi-stakeholder deals—GMs, CMOs, Revenue Managers, and IT all have a seat at the table in hospitality
- Fluent in technical selling: able to connect PMS integrations, guest data infrastructure, and CRM migration to business outcomes
- Resilient, curious, and energized by building something new in a vertical with massive whitespace
- A natural relationship-builder who earns trust with operators, not just executives
Klaviyo is an Equal Opportunity Employer. We’re committed to building a company that reflects the diversity of the customers we serve—and that starts with our team.
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We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Skills Required
- 6+ years closing experience in SaaS or MarTech, with at least 2 years selling into hospitality, travel, or consumer-experience brands
- Based in Boston, MA and available to be in-office 3 days/week
- Proven hunter: build pipeline from self-generated leads through close
- Experienced navigating multi-stakeholder deals (GMs, CMOs, Revenue Managers, IT)
- Fluent in technical selling: connect PMS integrations, guest data infrastructure, and CRM migration to business outcomes
- Experience experimenting with and applying AI tools to prospecting and sales processes
- Ability to create and execute vertical-specific territory and account strategies
- Strong relationship-building skills with hospitality operators and stakeholders
- Familiarity with hospitality tech stack (PMS, CDP, loyalty, reservation platforms)
- Comfort displacing legacy guest CRM vendors and selling into modern PMS/booking/ordering platforms
What the Team is Saying
Klaviyo Compensation & Benefits Highlights
How does Klaviyo ensure its pay and bonus plans are competitive?
Klaviyo supports competitive pay through a total rewards approach that combines salary, equity, bonus opportunities, benefits, learning support and a performance culture tied to measurable impact.
- Competitive total rewards: Klaviyo’s benefits overview highlights competitive salaries, 401(k) match, employee referral bonuses, equity, an employee stock purchase plan, flexible paid time off, commuter/transit support, fitness reimbursements, mental and emotional wellbeing programming and learning support. External reviews reinforce the value of the package, with employees citing competitive pay, bonuses, RSUs, ESPP, health insurance, parental leave, unlimited PTO and learning stipends as meaningful parts of the employee experience.
- Pay connected to impact and outcomes: Klaviyo’s handbook frames performance around ownership, clarity and measurable results. The value “Know the score” states that results matter more than effort alone, while “Drivers wanted” emphasizes proactive ownership and “Be meticulous in your craft” reinforces a high bar for work quality. That creates a compensation and recognition philosophy where strong outcomes, not just activity, are central to advancement and rewards.
- Equity and long-term value: Equity is a visible part of Klaviyo’s rewards story. Klaviyo offers equity packages to all full-time employees, vesting over four years, and provides an employee stock purchase plan. That ownership opportunity sits within a growing business: in Q1 2026, Klaviyo reported $358 million in revenue, up 28% year over year, and raised full-year 2026 revenue guidance to $1.514 billion to $1.522 billion. Those business results give employees a clear connection between company performance, long-term growth and the value of ownership-based compensation.
- Rewards supported by growth and development benefits: Klaviyo’s compensation package is paired with benefits that help employees grow their careers and build long-term value. K-Pro Learn, learning stipends, mentorship, Career Architecture and manager development programs support continued skill-building. A customer success manager noted that Klaviyo offers a learning stipend for job-related coaching or training, while employee survey insights show 78% of respondents feel they are gaining the skills and experience to grow their careers.
- External signals:
- Compensation Sentiment: External reviews frequently praise Klaviyo’s competitive salary, bonuses, equity, RSUs, ESPP, 401(k) match, learning stipend and generous benefits. (Glassdoor; Comparably)
- Rewards Ratings: Comparably rates Klaviyo’s compensation an A and perks and benefits an A. (Comparably)
- Employee Value Signals: Reviews highlight PTO, health insurance, parental leave, office amenities, learning support and work-life balance as part of the overall rewards package. (Glassdoor; Comparably)
Bottom line: Klaviyo keeps compensation competitive by combining salary, bonus opportunities, equity, ESPP, retirement support, benefits and learning resources with a culture that rewards ownership, measurable outcomes and long-term impact.
Klaviyo Insights
What We Do
Klaviyo (NYSE: KVYO) is the B2C CRM. Powered by its built-in data platform and AI, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster. Klaviyo (CLAY-vee-oh) helps over 183,000 brands like Mattel, Glossier, Daily Harvest, and Liquid Death deliver 1:1 experiences at scale, improve efficiency, and drive revenue.
Why Work With Us
We refer to our employees as ‘Klaviyos’, and we make up a diverse community united around shared values: We’re curious, collaborative, driven, innovative, fun, and fully ourselves at work. No matter which team you join, your work won’t just impact Klaviyo. It’ll help empower our customers and enable creators across the globe to own their destinies.
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Klaviyo Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
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