Account Executive, Hospitality - Brand Consulting

Job Description

Who We Are

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, licensing, media finance, consumer investing, fashion, trademark licensing, and philanthropy.  Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world.  The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations.

Position Summary

This role functions as an Account Executive on the Hospitality team for an iconic telecom brand, with a primary focus on the day-to-day management and execution of ticket distribution and suite hosting at key client-sponsored venues in Kansas City. The Account Executive will be responsible for coordinating suite night hosting, managing client relationships, and ensuring seamless event operations. This position will interface directly with clients and collaborate cross-functionally with internal teams, external vendors, and property partners to deliver a high quality hospitality experience.

Essential Functions:

• Serve as the on-site lead for venue hospitality and multi-night suite hosting events.
• Collaborate with clients, vendors, and internal teams to maintain consistent and comprehensive communication, ensuring flawless event execution.
• Provide pre-event communication and documentation to client and attendees.
• Assist in developing and managing timelines, run-of-show schedules, food & beverage management, gifting, suite branding, and budget management & reconciliation.
• Compile materials for weekly reports, activation decks, post-event recaps, case studies, client follow-ups, and status documents/project plans.
• Build expertise on local venues, becoming core resource for internal teams and client.
• Provide on-site event logistics support, including inventory maintenance, premium procurement, and brand ambassador manual development & training.
• Support the client's online ticketing requests and distribution platform, managing over 30,000 tickets for multiple sporting and entertainment events.
• Ensure adherence to all agency, client, and venue protocols, including vendor agreements and accounting processes.
• Exhibit critical thinking with a focus on proactiveness and meticulous attention to detail.
• Troubleshoot and resolve issues related to ticket access and on-site customer service.

Requirements

• Minimum of a Bachelor’s degree in Arts, Business, or related discipline
• 1+ years of experience in sports & entertainment experiential and/or event marketing.
• General understanding of current brand consulting and experiential/hospitality marketing industry.
• Demonstrated ability to exercise discretion, judgment, tact, and reliability.
• Strong critical thinking skills with a proactive approach and the ability to manage multiple projects simultaneously while maintaining sharp attention to detail.
• Team-oriented mindset with the ability to quickly pivot and take on new tasks.
• Excellent prioritization skills to manage multiple projects, meet deadlines, coordinate key timelines, and perform under pressure.
• Willingness to "pitch in," "roll up your sleeves," and take initiative on tasks of all sizes.
• Knowledge of working with detailed budgets.
• Polished written and verbal communication skills, particularly in crafting well-structured email correspondence.
• Curious and energetic, with the ability to extract insights and present research effectively.
• Strong listening skills and the ability to ask insightful questions.
• Interest in entertainment and pop culture, including staying updated on trends, sports, awards shows, and related media.
• Ability to efficiently utilize agency resources.
• Willingness to work early mornings or late nights to accommodate weekends and holidays as needed.
• Proven ability to build trust through relationship building, confidence, and business acumen.

Preferred Skills:

• Ticket & Hospitality Platforms: Concierge Live, Ticket Manager
• Event Management Software: Cvent

Location

This role will be located out of the Kansas City, MO Office. The Brand Consulting department offers a flexible work schedule and requires a minimum of three days per week on-site.

Compensation

The annual base salary range for this position is as follows:

Kansas City, MO - $61,000 - $65,000.

This position is also eligible for benefits and a discretionary bonus. Ultimately, wages may vary based upon factors including, but not limited to, relevant experience, time in role, business sector, and geographic location, among other criteria. Please talk with a CAA Recruiter to learn more.

Benefits

At CAA, we offer a competitive compensation and benefits* package for all regular full-time employees:

Benefits where the company pays 80%-100% of the cost include:

• Medical Insurance
• Basic Life and AD&D Insurance
• Telemedicine
• Employee assistance and mental health counseling in person, virtually or through text
• Paid Vacation / Holidays
• Paid Sick Time
• Paid Parental Leave and Other Paid Leaves of Absence
• NICU leave
• Bereavement resources
• Adoption Benefits
• Educational Assistance
• Mental Health Resources
• Employee Assistance Plan

Employees may also elect to participate in voluntary benefits

• Dental, Vision Insurance
• 401K Plan
• Flexible Spending Accounts (Health Care and Dependent Care) 
• Health Savings Account
• Voluntary Life and AD&D Insurance

Employee Perks

• Commuter Benefits

*Benefits offered also include other statutory mandated benefits

Creative Artists Agency, LLC (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of race (inclusive of traits historically associated with race, including hair texture and protective hairstyles), color, religion, creed, gender or sex (including pregnancy, childbirth, breastfeeding or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, genetic information, family and medical care leave status, military or veteran status, marital status, family status, sexual orientation, gender identity, gender expression, political affiliation, an employee’s or their dependent’s reproductive health decision making (e.g., the decision to use or access a particular drug, device or medical service), or any other characteristic protected by applicable law.

The absence of a permanent address is not a bar to employment. The Company does not discriminate against individuals based on housing status, including the absence of a fixed address.The Company also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities.

CAA does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by CAA to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that CAA will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.