Main Duties
- Familiarize the daily needs of the assigned account, and make sure they have the data that they need whether it be on a daily, weekly, or monthly basis
- Understand and recommends innovative suggestions on what needs to be done, and make sure that the whole Ninja Van team understands as well - translate "client speak" into our own internal language
- Execute day-to-day operational tasks that deal with aligning Ninja Van’s and client’s systems
- Ensure that processes are followed - but also look into improving these processes not just for key accounts but for Ninja Van as a whole.
- Responsible for hitting operational KPIs through shipment monitoring from inbound until delivery, data analysis, and project management.
- Manage newly onboarded/existing accounts, ensuring that all the clients’ needs are met (Dashboard training, Packaging guideline, etc.), and maintaining their good relations as the all-around representative of Ninja Van.
- Responsible for keeping the client connected and ensuring their stickiness to the company’s service by maintaining good and positive relations and consistently responsive to all communication channels.
- First-tier problem solvers. Ensuring that all solutions were exhausted before escalating the issue to the next level supported with gathered data and investigation results.
- Familiar with all legs of operations and ensures the process flow of the clients’ parcels are moving seamlessly and well monitored.
Qualifications
- Analytical skills, marketing skills, excellent interpersonal skills
- At least 3 year of working experience in the related field specifically in Account Management, Stakeholder Management, Client Coordination
- Must be able to present information to clients and address business concern of the said client
- With relevant product or industry knowledge specifica;y IMport, customer clearance, warehouse management
- Experience in logistics or e-commerce industries is preferred
- Proficient in Microsoft Office Suite
Top Skills
What We Do
Ninja Van Group is a tech-enabled logistics organisation, backed by marquee investors including GeoPost, Alibaba Group, and B Capital Group. Launched in 2014 as an e-commerce express logistics company, it reached 100% network coverage by 2018 with over 2,000 stations and hubs across Southeast Asia. Today, around two million parcels course through its network daily. A decade of operations fortified Ninja Van Group’s e-commerce express network, enabling concurrent diversification across the realms of e-commerce and express logistics. To maximise its scale in e-commerce, Ninja Van Group offers a comprehensive suite of solutions – from digital to full-funnel marketing – to help shippers sell better. As a springboard for expansion beyond e-commerce, Ninja Van Group's e-commerce express network lays the groundwork for venturing into other express verticals, including business-to-business inventory restocking and cold chain.
