Main Duties:
- Familiarizes the daily needs of the assigned account, and make sure they have the data that they need whether it be on a daily, weekly, or monthly basis.
- Understands and recommends innovative suggestions on what needs to be done, and make sure that the whole Ninja Van team understands as well translate "client speak" into our own internal language.
- Promote a positive working relationship with Ninja Van's top Crossborder accounts through a hands-on service provision.
- Executes day-to-day operational tasks that deal with aligning Ninja Van’s and client’s systems.
- Ensures that processes are followed - but also look into improving these processes not just for key accounts but for Ninja Van as a whole.
- Assists the account manager in hitting operational KPIs through shipment monitoring from inbound until delivery, data analysis, and project management.
- First-tier problem solvers. Ensuring that all solutions were exhausted before escalating the issue to the next level supported with gathered data and investigation results.
- Familiar with all legs of operations and ensures the process flow of the clients’ parcels are moving seamlessly and well monitored.
- Collaborates with the Core Operations teams in charge , including NV regional counterparts to reach prospective clients satisfaction and expectation.
- Assure the resolution of financial disputes and on time collection of outstanding balance.
Others
- Other tasks that may be assigned by the Crossborder Account Manager
Qualifications
- BS/BA Degree in any field
- Experience in logistics or e-commerce industries preferred
- With at least 2 years working experience in the same role or capacity
- Proficient in Word, Spreadsheets (Excel / Google Sheets), Presentation tools
- Ideal proficiency level: Advanced
- Customer-oriented - possesses the mindset of understanding customer needs
- Proficient in written and oral English and Tagalog
- Basic Business Writing skills
- Critical thinking skills / Problem solving skills
- Quick Learner / Time Management Skills
Why join us?
- Hybrid work set-up
- Hard work meets recognition
- Paid time-offs
- Wellness Leaves
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What We Do
Ninja Van Group is a tech-enabled logistics organisation, backed by marquee investors including GeoPost, Alibaba Group, and B Capital Group. Launched in 2014 as an e-commerce express logistics company, it reached 100% network coverage by 2018 with over 2,000 stations and hubs across Southeast Asia. Today, around two million parcels course through its network daily. A decade of operations fortified Ninja Van Group’s e-commerce express network, enabling concurrent diversification across the realms of e-commerce and express logistics. To maximise its scale in e-commerce, Ninja Van Group offers a comprehensive suite of solutions – from digital to full-funnel marketing – to help shippers sell better. As a springboard for expansion beyond e-commerce, Ninja Van Group's e-commerce express network lays the groundwork for venturing into other express verticals, including business-to-business inventory restocking and cold chain.
