At AKQA (part of WPP), our Client Service team manages every facet of our client relationships, ensuring all our collaborations deliver the best possible outcomes for our valued partners. As an Account Director, you’ll cultivate and manage senior client relationships, acting as a trusted adviser, strategic partner, and agency leader.
In this role, you’ll transform our clients’ businesses by identifying and creating opportunities that add value across their digital ecosystem. You’ll work closely with multidisciplinary teams across strategy, creative, technology, and production to deliver meaningful, high-impact work that drives measurable business outcomes and is recognised both internally and externally.
At AKQA, you’ll be part of an inclusive and innovative culture, surrounded by some of the brightest minds in their fields. You'll have opportunities to learn and grow within a multidisciplinary team of strategists, creatives, technologists and experience designers, with ongoing personal and professional development. Our hybrid studio model supports collaboration, flexibility, and craft.
ROLE REQUIREMENTS
- Identify and cultivate new business opportunities through strong senior client relationships.
- Be accountable for revenue and forecast management across accounts, ensuring reporting is completed accurately.
- Monitor, maintain, and drive a strong pipeline of client growth.
- Encourage a fearless, entrepreneurial approach to solving problems and unlocking opportunities.
- Work collaboratively across disciplines to provide clients with relevant insights, industry trends, and best practice.
- Drive and inspire a high-performing, professional, and passionate team.
- Mentor and coach junior team members, fostering growth and development across the wider team.
QUALITIES AND CHARACTERISTICS
- Strong strategic and commercial acumen with a thorough understanding of business growth drivers.
- Demonstrable experience in a similar senior agency role, with the ability to show measurable impact across clients, projects, or teams.
- Experience within the CX space across web development, ideally managing or leading complex projects involving multiple internal and external stakeholders.
- Strong problem-solving, negotiation, and risk management skills.
- Proven ability to identify, develop, and convert new business opportunities effectively.
- Excellent written and verbal communication skills with strong stakeholder management capability.
- Sharp attention to detail and a drive for excellence.
- A collaborative ‘one team’ mindset that enables clients and agency partners to work cohesively and successfully.
We believe great work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach including required in-office days. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
AKQA is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
About WPP
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.
Skills Required
- Strong strategic and commercial acumen
- Demonstrable experience in a senior agency client-facing role with measurable impact
- Experience within the CX space across web development, managing complex multi-stakeholder projects
- Proven ability to identify, develop, and convert new business opportunities
- Accountability for revenue and forecast management across accounts
- Strong problem-solving, negotiation, and risk management skills
- Excellent written and verbal communication and stakeholder management capability
- Experience leading, mentoring and coaching junior team members
- Sharp attention to detail and a drive for excellence
AKQA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AKQA and has not been reviewed or approved by AKQA.
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Parental & Family Support — Policies include fully paid parental leave for all parents, adoption support, and family leave for caregiving needs. Additional supports such as subsidized backup childcare and regional enhancements reinforce family care.
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Healthcare Strength — Health coverage offers multiple plan options with full preventive care, mental‑health resources, and dental and vision coverage. Some regions provide 24/7 virtual doctor access and supplementary healthcare budgets for services not covered by insurance.
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Leave & Time Off Breadth — Time‑away provisions include generous paid holidays with increases over tenure and a companywide year‑end closure. Special, study, and event‑based leave (e.g., weddings, moving) broaden the range of available time off.
AKQA Insights
What We Do
The imaginative application of art and science. AKQA is a design and communications company that employs 2,200 professionals in 29 studios across five continents. Awarded two Cannes Lion Grand Prix’s in 2019, and recently named by Gartner and Forrester as one of the world’s leading experience design and innovation agencies.
