At AKQA (part of WPP), the Client Service discipline shapes every facet of our relationship with clients, ensuring an unwavering commitment to the best possible outcome for all. With a profound understanding our clients businesses and their customers, they're experts in identifying exciting new opportunities for growth, while ensuring quality outcomes continue to be achieved for all live initiatives.
As a Senior Account Director, you will cultivate senior client relationships, motivated by work that makes a meaningful and sustained impact. You’ll transform our client’s business by identifying and creating opportunities that add value across their digital ecosystem, with a focus on owned channels, CRM strategy, and bringing multi-channel marketing calendars to life in-app and across digital touchpoints.
At AKQA, you’ll be part of an inclusive and innovative culture, surrounded by some of the brightest minds in their fields. You’ll have the opportunity to learn and grow within a creative and technically advanced team, with access to ongoing personal and professional development. At AKQA, we’re committed to your career growth, as well as your work/life balance.
ROLE REQUIREMENTS
- Identify and cultivate business growth opportunities through strong client relationships.
- Be accountable for revenue and forecast management across accounts, ensuring reporting accuracy and pipeline health.
- Build strong, cohesive relationships across an ecosystem of clients, partner agencies and internal teams.
- Encourage a fearless, entrepreneurial approach to solving problems and driving digital performance.
- Drive, inspire, and coach a high-performing, passionate team.
QUALITIES AND CHARACTERISTICS
- Thorough strategic and commercial knowledge within a digital agency environment.
- Experience across CRM, owned channels, or CX platform projects involving multiple internal and external stakeholders.
- A collaborative ‘one team’ approach that enables client and agency village partners to work cohesively.
- Demonstrable experience delivering measurable business impact, with strong problem-solving, negotiation, and communication skills.
We believe great work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach including required in-office days. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
AKQA is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
About WPP
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.
Skills Required
- Strategic and commercial knowledge within a digital agency environment
- Experience with CRM, owned channels, or customer experience platform projects
- Experience managing multiple internal and external stakeholders
- Experience delivering measurable business impact
- Strong problem-solving, negotiation, and communication skills
- Ability to build and maintain senior client relationships
- Ability to drive, inspire, and coach high-performing teams
AKQA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AKQA and has not been reviewed or approved by AKQA.
-
Parental & Family Support — Policies include fully paid parental leave for all parents, adoption support, and family leave for caregiving needs. Additional supports such as subsidized backup childcare and regional enhancements reinforce family care.
-
Healthcare Strength — Health coverage offers multiple plan options with full preventive care, mental‑health resources, and dental and vision coverage. Some regions provide 24/7 virtual doctor access and supplementary healthcare budgets for services not covered by insurance.
-
Leave & Time Off Breadth — Time‑away provisions include generous paid holidays with increases over tenure and a companywide year‑end closure. Special, study, and event‑based leave (e.g., weddings, moving) broaden the range of available time off.
AKQA Insights
What We Do
AKQA is the frontier agency, uniting imagination, design, craft and technology to create new forms of value. For more than three decades, we've helped brands imagine what’s next and make what matters, from pioneering digital to defining the next era of AI. Operating across 19 countries and 30 locations, we work with organisations to build intelligent systems, digital products, connected ecosystems and immersive experiences that shape culture, deepen brand relevance and unlock growth. AKQA is a WPP agency.
