Mintel is seeking an accomplished Account Director to manage, retain, and grow a portfolio of strategic FMCG client accounts across Australia and New Zealand. As the day-to-day commercial partner for your clients, you will build trusted stakeholder relationships, increase adoption of Mintel's products and services, and deliver strong renewal and expansion outcomes.
This senior individual contributor role is responsible for managing a growing portfolio and will work closely with internal experts to solve client needs, demonstrate measurable value, and strengthen long-term partnerships.
What You Will Do:
- Maintain and grow relationships across assigned accounts through proactive communication, consistent follow-up, and close attention to detail.
- Serve as the primary day-to-day contact for client needs, strategic discussions, and commercial opportunities.
- Negotiate and close renewal and expansion agreements while delivering strong retention and performance.
- Build relationships with new champions, decision-makers, and users across client organizations to strengthen engagement and reduce retention risk.
- Deliver regular business reviews and creative, data-informed solutions that demonstrate return on investment and support renewal and account enrichment.
- Create and execute territory and account-level business plans aligned with portfolio growth objectives.
- Monitor renewal timelines, account health, usage, and commercial risks, taking timely action where needed.
- Maintain accurate account, opportunity, and forecasting information and provide reliable updates to sales leadership.
- Partner effectively with Mintel subject matter experts and internal teams to deliver solutions that address client priorities.
- Develop deep expertise across Mintel products and services, as well as the FMCG industry, consumer trends, and market dynamics.
- Achieve or exceed annual retention, renewal, and revenue growth targets.
Who We Are Looking For:
- At least 5 years of experience in account management, customer success, sales, business development, or a related client-facing commercial role.
- A strong record of managing and growing strategic client relationships and achieving retention, renewal, and revenue targets.
- Experience negotiating commercial agreements and managing complex renewal cycles.
- Excellent stakeholder management, communication, presentation, and negotiation skills.
- Commercial acumen and the ability to identify growth opportunities and translate client needs into practical business solutions.
- Strong planning, organization, and prioritization skills, with the ability to manage multiple accounts effectively.
- An analytical approach and the ability to use data, client outcomes, and usage insights to demonstrate value and ROI.
- CRM platform knowledge and experience.
Preferred Background:
- Experience supporting clients in the FMCG industry and an understanding of the sector’s business challenges, stakeholders, and opportunities.
- Experience in market research, consumer insights, data and analytics, subscription services, or SaaS.
- A bachelor’s degree in business, marketing, communications, economics, or a related field, or equivalent professional experience.
How Success Will Be Measured:
- Account retention and contract renewal performance.
- Portfolio revenue growth, including upsell and cross-sell revenue.
- Client engagement, product adoption, and breadth of stakeholder relationships.
- Quality and execution of account and territory plans.
- Forecast accuracy and CRM data quality.
Skills Required
- At least 5 years of experience in account management, customer success, sales, business development, or a related client-facing commercial role
- Strong record of managing and growing strategic client relationships and achieving retention, renewal, and revenue targets
- Experience negotiating commercial agreements and managing complex renewal cycles
- Excellent stakeholder management, communication, presentation, and negotiation skills
- Commercial acumen and ability to identify growth opportunities and translate client needs into practical business solutions
- Strong planning, organization, and prioritization skills with the ability to manage multiple accounts effectively
- Analytical approach and ability to use data, client outcomes, and usage insights to demonstrate value and ROI
- CRM platform knowledge and experience
- Experience supporting clients in the FMCG industry
- Experience in market research, consumer insights, data and analytics, subscription services, or SaaS
- Bachelor’s degree in business, marketing, communications, economics, or a related field, or equivalent professional experience
What We Do
Market Intelligence is what sets us apart and what defines us as a brand – literally in fact: when the company was founded in 1972 it took its name from an amalgamation of the two words. We have been defining and refining the Market Intelligence Mix ever since, to offer our clients a unique perspective on the consumer landscape ahead and a clear roadmap with which to navigate it. So what goes into the market intelligence mix? MARKET RESEARCH is not the only thing we do, but it is right at the core of our business. The vast range of primary research we carry out and commission is the bedrock of our market intelligence, creating data series we can assess incrementally over the long term to track trends and forecast the future. MARKET ANALYSIS is the second key element of the market intelligence mix. Our specialist team of market analysts scours the globe for trade, industry and government data, which our statisticians then integrate into meaningful sizing models and future value forecasts for thousands of sectors worldwide. PRODUCT INTELLIGENCE adds micro-level relevance to the macro context of our market analysis, bringing our clients real-world examples of the launches and goods that are driving the numbers. COMPETITIVE INTELLIGENCE is the fourth pillar of our work, keeping our clients abreast of their rivals’ strategies, communications and results, to give them the understanding they need to choose the right response to gain or maintain that crucial competitive edge. The magic happens when we pull them all together. Trend analysts, category specialists, systems developers, dedicated account teams and client servicing staff work together to provide our clients with understanding as well as knowledge. That’s our Market Intelligence. That’s how we help businesses grow. It’s why we’re the leaders in it.
