PureSpectrum

Account Associate

Reposted 9 Days Ago

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Rochester, NY, USA

Hybrid

Entry level

Big Data • Marketing Tech • Sales • Software • Analytics • Big Data Analytics

PureSpectrum makes it easy for researchers to find and source survey takers with speed and confidence.

The Role

The Account Associate at PureSpectrum will manage customer relationships, support account development, and assist teams on various initiatives in a fast-paced environment.

Summary Generated by Built In

Who We Are:

PureSpectrum is a rapidly growing market research and insights platform that simplifies technology, allowing researchers to gather and activate consumer data without disruption. As the go-to solution for high-quality multi-sourcing and fully automated research, PureSpectrum is helping to shape the future of insights.

Our Marketplace facilitates over 65 million online interviews annually, and our proprietary respondent-level scoring system—PureScore—continues to set the industry standard for data quality and reliability.

Recognized globally for both innovation and culture, PureSpectrum has been named one of Newsweek’s Global Most Loved Workplaces (2023–2025), included in Inc.’s Best Workplaces (2024-2025), certified as a Great Place to Work (2022–2025), and featured on Built In’s Best Places to Work list (2023–2025). PS is rapidly becoming the leading solution for quality multi-sourcing and end-to-end automated research solution.

The Opportunity:

PureSpectrum is seeking an energetic and self-motivated Account Associate that can work with our customers to help nurture new and existing relationships. In this role, you will be responsible for supporting and managing a defined territory with a revenue quota focused on growth and retention.

This role requires an organized, detail-oriented individual who can successfully manage multiple clients in a fast-paced, dynamic environment. You will have the opportunity to build critical knowledge and skills across various responsibilities that include sales, customer service, sample management, and reporting. This role will report to a senior leader within the Client team, with the final reporting structure to be confirmed based on the candidate's experience and organizational alignment.

This position follows a hybrid schedule (3 days on-site) at our Rochester office.

Your Responsibilities:

Work closely with the Services team managing customer projects
Become familiar in our tools, tech and best practices to support our customers
Develop a basic understanding of market research and consumer insights
Build effective, professional working relationships with our clients by providing them guidance and recommendations when appropriate
Proactively support account relationships and provide best client experiences
Partner with Client Development to onboard new clients and platform users
Assist and collaborate with Account Managers, Client Development personnel, Operations and Marketing on various corporate initiatives

Requirements:

Bachelor’s degree in a related field or equivalent education/professional experience, a plus
Excellent and effective verbal and written communication skills
Well-developed time management and multi-tasking skills
Solid judgment and autonomous decision-making abilities
Have a results-oriented mindset with great attention to detail
A passion for curiosity and a drive to always be learning
Experience with MSOffice and/or GSuite products

PureSpectrum Perks:

PureSpectrum is continuously focused on our culture, which is rooted in innovation, connection, and providing a great experience at all business levels —what we like to call PSX. Our team enjoys a creative and collaborative environment with plenty of opportunities for fun, connection, and team celebrations.

Our benefits include robust medical and dental coverage, a wellness stipend to support your physical and mental well-being, paid parental leave, 401(k) with percentage match, and unlimited PTO and sick time. We believe in supporting our team both personally and professionally—empowering you to thrive inside and outside of work.

PureSpectrum is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected status.

Skills Required

Bachelor's degree in a related field or equivalent education/professional experience
Excellent and effective verbal and written communication skills
Well-developed time management and multi-tasking skills
Solid judgment and autonomous decision-making abilities
Results-oriented mindset with great attention to detail
Passion for curiosity and a drive to always be learning
Experience with MS Office and/or GSuite products

PureSpectrum Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PureSpectrum and has not been reviewed or approved by PureSpectrum.

Healthcare Strength — Employer-paid PPO medical coverage, low copays, mental health access via health plans and EAP, and disability/life insurance indicate strong core health benefits. Wellness stipends and group fitness options reinforce a comprehensive health focus.
Leave & Time Off Breadth — Unlimited PTO, unlimited sick days, paid holidays, bereavement leave, and paid volunteer time provide broad flexibility to step away from work as needed. Flexible/hybrid work options further support practical time-off usage.
Parental & Family Support — Paid maternal and paternal leave, FMLA job-protected leave, Dependent Care FSA, and family-friendly company events reflect meaningful support for families. Childcare and dependent-care provisions help reduce family-related financial strain.

Learn more about PureSpectrum's Compensation & Benefits →

PureSpectrum Insights

What's It Like to Work at PureSpectrum? PureSpectrum Culture & Values PureSpectrum Career Growth & Development What's the Work-Life Balance Like at PureSpectrum? PureSpectrum Leadership & Management PureSpectrum Company Growth, Stability & Outlook

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The Company

HQ: Westlake Village, CA

283 Employees

Year Founded: 2016

What We Do

Built on the ethos of making researchers’ jobs easier, PureSpectrum offers a research marketplace with global supportOur customers are always at the forefront of our minds as we push the industry’s data quality standards forward. Proud to be awarded MR Supplier of the Year in 2021, PureSpectrum continues to provide industry-leading data quality. PureSpectrum developed PureScore™ which monitors survey takers' long-term behavior on our platform and blocks poor respondents from participating, ensuring high-quality data for our clients. PureSpectrum is a simple yet innovative research experience from project inception to final reporting. Our sample Marketplace Platform gives researchers the ability to quickly access the highest quality respondents. With PureSpectrum, you get the best of everything: agile research with high-quality data you can trust. On the PureSpectrum Marketplace, researchers are empowered to run projects at whatever cadence their research demands. Our users have the power to access one of the largest consumer datasets available and only pay for the research they need. In the few years since its inception, PureSpectrum has been named one of the Fastest Growing Companies in North America on Deloitte’s Fast 500 since 2020 and ranked for four years in a row on the GRIT Top 50 Most Innovative List and the Inc. 5000 lists.

Why Work With Us

PureSpectrum has created an environment where every employee feels seen, heard, and cared for. We encourage “candor with kindness” across all departments and empower our employees at every level with opportunities for professional growth.