Account Associate

Location: Bristol (Hybrid)

In this position, you’ll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.  

We give you a world of potential

Computershare Corporate Trust is a market leader with decades of experience as a provider of trustee and sophisticated agency services for private and public companies, investment bankers, asset managers as well as governments and institutions. We offer a wide range of services that fulfil our clients' needs with a best-in-class reputation built on our high-touch approach to client service. We are looking for people to join us and be a part of our exciting future as one of the top corporate trust firms around the globe. 

Computershare views the United Kingdom as a vital corporate trust market and natural location to expand our corporate trust services based on current client needs and continuity driven by other existing Computershare UK-based business lines. Establishing the Bristol branch and Authorized Payment entities will enable Computershare to deliver core  trustee and agency services in the UK.  

A role you will love 

As Account Associate you will work directly with relationship & account managers in administering the day-to-day business tasks for the most complex and non-routine portfolio of accounts. This role independently handles the ongoing tasks and projects of the accounts and assists in proactively handling and resolving customer requests. 

This role collaborates with a multitude of internal and external partners to administer deals in accordance with governing documents and implement risk-compliant solutions within agreed timeframes and quality standards.

Key responsibilities

• Administer day-to-day business tasks for the most complex and non-routine portfolio of accounts, while maintaining high-quality work under pressure with precision and reduced error rates.

• Assist relationship/account managers in proactively handling and resolving customer requests and problems to meet critical deadlines.

• Demonstrate ability to independently resolve operational exceptions in accordance with departmental procedures, as well as communicate and escalate issues appropriately.

• Review, interpret, and comprehend complex legal documents for accuracy and ensure accounts are managed according to policies, procedures, and regulations.

• Provide guidance and training to more junior associates, as well as assist with onboarding new hires.

• Build and maintain relationships with clients.

What will you bring to the role?

As you’ve probably gathered by now, we are looking for somebody with a strong background in building customer relationships, who can meet critical deadlines on moderately complex accounts. You will possess the ability to collaborate with various stakeholders to achieve client and internal business support success.

Other key skills required for the role include:  

• Experience in Corporate Trust, custody, legal, corporate finance or other applicable financial services industry experience. 

• Previous work experience in servicing customer relationships and strong customer orientation.

• Ability to interpret and comprehend complex legal documents.

• Good working knowledge of Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Teams. 

• Strong organisational skills, ability to meet critical deadlines and work well under pressure. 

• Strong written and verbal communications skills.

• Ability to communicate and escalate issues. 

• Exercises independent judgment to identify and resolve problems and escalate as appropriate. 

• Ability to mentor more junior associates.

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle. 

Health and wellbeing rewards that can be tailored to support you and your family. 

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.   
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub. 
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