At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.
At Playlist, we don’t just drive sales — we shape possibilities. Our Revenue team empowers fitness, wellness, and lifestyle brands to grow smarter and faster, connecting them with the full potential of our Mindbody and ClassPass platforms. We’re strategic partners, creative problem-solvers, and passionate champions for our customers' success.
The Role You'll Play- This person will work with our ClassPass Product- Being the trusted face of ClassPass, building strong relationships with fitness and wellness partners across diverse regions.
- Confidently communicate the value of our tools, products, and platform, helping partners maximize their business potential.
- Navigate technical questions and troubleshoot issues with clarity, ensuring partners feel heard, supported, and empowered.
- Advocate for partners internally by highlighting feature requests, flagging bugs, and championing improvements that drive better experiences.
- Become an expert in our offerings and systems to provide thoughtful, policy-aligned solutions.
- Flex your negotiation skills to drive product adoption, support custom agreements, and retain valued partnerships.
- Deliver exceptional service by managing a high volume of partner communications with speed and precision.
- Support cross-functional teams as needed to deliver seamless experiences across the partner journey.
Experience You Bring
- Skilled communicator who connects effortlessly across a range of audiences and situations.
- Emerging strategic thinker who aligns daily actions with team and business-wide goals.
- Strong relationship builder with a passion for supporting small business owners and entrepreneurs.
- Confident negotiator who can advocate for mutual success and long-term collaboration.
- Detail-driven organizer who manages multiple priorities while consistently meeting deadlines.
- Tech-comfortable and quick to learn new systems and tools to solve partner needs.
- A commitment to excellence in service delivery, with a proactive mindset for improving processes.
- 1+ year of experience in client services, account management, or a related field — or equivalent real-world experience.
- Exceptional English and German fluency (verbal and written communication skills are required in both languages).
#ClassPass
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
Playlist is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at Playlist, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).
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What We Do
Mindbody believes all people, everywhere deserve to realize their most well self. Everything we do—every product, every support call, every line of code—is focused on bringing those moments of connection and renewal to life. We connect Mindbody wellness professionals around the world, with millions of people seeking transformative experiences. The meaning of ‘wellness’ has evolved significantly over the last century. Wellness is now a holistic concept, encompassing all aspects of a person’s wellbeing. In championing inclusion, diversity and access throughout everything we do, we’re able to produce innovative and intuitive solutions for wellness seekers and providers, regardless of where they are on their wellness journey. Mindbody is based in San Luis Obispo, CA, with satellite offices in India, Australia, and the United Kingdom. Team members also work remotely across the globe. For more information, visit our company site at company.mindbodyonline.com or our career site at company.mindbodyonline.com/careers. Mission: We help people lead healthier, happier lives by connecting the world to wellness.
