Jobs at MINDBODY

Manage SMB customer accounts to drive adoption and optimization of Mindbody products. Monitor customer health, provide proactive support and education, handle challenging conversations, identify upsell opportunities, and produce reporting and insights to reduce churn and increase satisfaction.

Own strategy, roadmap, and governance for external APIs used by partners and enterprise customers. Define API design standards, auth, versioning, rate limiting, SLAs, and developer experience (docs, sandbox, webhooks). Partner with Partnerships, Sales, and engineering to drive integrations, go-to-market, and measure ecosystem success via adoption and reliability metrics.

Lead Mindbodys growth marketing team across paid and organic acquisition, SEO, CRO, lifecycle and product marketing. Own multi-million-dollar media budget, forecasting, channel allocation, and performance reporting. Drive experimentation, analytics-backed decisions, sales enablement, and mentor a high-performing team while representing marketing in cross-functional commercial projects.

Lead and grow a platform engineering team to build and operate reliable, scalable cloud platforms and developer infrastructure. Hire and develop engineers, drive technical vision, participate in product strategy, and contribute to cross-engineering initiatives. Ensure operational excellence across Kubernetes, IaC, CI/CD, observability, networking, identity, compute, and storage at scale.

Lead ideation and write concise, on-brand copy across channels (web, email, ads, social, in-product). Collaborate with designers, product, and marketing to develop messaging systems, brand guidelines, and performance-driven tests. Translate high-level strategy and digital concepts into clear, conversion-focused copy while iterating with stakeholders and AI tools.

Lead design and operation of a cloud-native data platform: build scalable ETL/ELT and streaming pipelines, model data with dbt, implement infra-as-code, observability, data governance, and enable ML and analytics across squads.

Own retention and growth for a portfolio of ~60-70 mid-market wellness brands. Build strategic account plans, lead renewals and upsells, conduct QBRs, and coordinate cross-functional teams to drive product adoption and measurable customer outcomes. Monitor account health, design data-driven save plans, and optimize commercial performance.

Lead end-to-end delivery of a full-scale HRIS migration, managing planning, data migration, vendor and cross-functional coordination, configuration, testing, cutover, change management, communications, and post-go-live hypercare to ensure adoption and minimal disruption to People Operations.

As a SMB Account Executive, you will drive new business growth through outbound outreach, own the full sales cycle, deliver consultative sales conversations, and maintain organization across a high-volume pipeline using Salesforce.

Provide paralegal support for product and privacy legal work: document product functionality, maintain privacy and regulatory records, draft and manage DPAs and notices, support global privacy program administration, perform legal research, assist with AI/legal tech implementations, and coordinate cross-functional compliance workflows.

Manage end-to-end software implementations for global client accounts by coordinating cross-functional teams, defining scope, creating project plans, tracking progress, mitigating risks, and ensuring on-time, on-budget delivery. Serve as trusted advisor to clients, drive operational excellence, produce documentation and performance reports, and adapt to evolving priorities.

Create marketing assets across web, email, social, video, and campaigns using Figma and Adobe tools. Collaborate with writers and stakeholders, apply brand guidelines, manage multiple projects, and incorporate feedback to deliver high-quality visual and motion design.

Lead strategy and execution for a unified CRM and growth platform: define roadmap, lead a product squad, integrate point solutions, drive acquisition/conversion/retention, mentor PMs, and partner with GTM and engineering to launch cohesive CRM capabilities.

Lead the consumer platform roadmap to enable front-end squads to move faster and more reliably. Drive API consolidation and monolith decomposition into domain-driven services, partner with senior backend engineers on contract and architecture design, manage migration and deprecation without disrupting consumers, and measure platform adoption and downstream velocity, reliability, and conversion.

As a Staff Software Engineer, you'll lead technical execution across teams, design microservices, improve cloud deployments, and mentor engineers while focusing on architecture and delivery.

Provide first-line technical support in English and French across phone, email, and chat; troubleshoot basic product issues, educate customers, document interactions, follow knowledge processes, and escalate complex problems.

As a Senior Software Engineer, you'll build AI-powered features, integrate LLMs, design scalable systems, mentor teammates, and collaborate to enhance user experiences.

As an SMB Account Executive, you'll drive new revenue growth through high-volume outbound sales efforts, managing the full sales cycle and achieving KPIs in a competitive wellness technology landscape.

The Lead Product Marketing Manager will oversee product launches, create compelling content, manage communications, and collaborate across teams to drive growth.