Jobs at MINDBODY

The SMB Account Executive drives new business sales for Mindbody by prospecting small businesses through calls, emails, texts, and social media. Responsibilities include managing the full sales cycle, delivering product demonstrations, advising prospects, negotiating, maintaining Salesforce records, building client relationships, and meeting sales targets. The role requires SaaS sales experience, strong communication and organization, CRM proficiency, and familiarity with cloud technologies and wellness, health, or beauty industries.

Manages a portfolio of complex customers as their technical and account-management point of contact. Uses SQL, API knowledge, data analysis, and product expertise to resolve integration issues, improve workflows, educate customers, and coordinate with engineering, product, and data teams. The role develops technical solutions, documents procedures, tracks engagements and milestones, advocates for customer needs, and supports advanced escalations while traveling to customer locations as needed.

Own the vision, roadmap, and execution of Mindbody’s unified identity platform across consumer and enterprise SaaS products. Lead authentication, authorization, MFA, permissions, account relationships, identity migrations, and large-scale rollouts. Partner with engineering, design, UX writing, and executives to deliver secure, intuitive IAM experiences, manage cross-product standards, and optimize initiatives through research, experimentation, metrics, and SQL-driven analysis.

Provide first-line technical support to English- and French-speaking customers through phone, email, chat, and web forums. Troubleshoot basic product issues, educate customers on features, document interactions, follow knowledge-management processes, escalate complex problems, and complete Level 1 Technical Support Certification.

Develop and execute social media strategy across Instagram, LinkedIn, Facebook, and Reddit. Create platform-specific content, engage business owners and creators, manage customer stories, oversee influencer partnerships, guide employee Reddit participation, and collaborate with AI search teams. Track engagement, sentiment, follower growth, and organic leads to optimize performance.

Creates and refreshes educational B2B content for Mindbody’s Business Education library. Responsibilities include writing new articles, updating existing content, interviewing experts and customers, publishing in Drupal, applying SEO best practices, and analyzing AI search citations to guide future content strategy.

Onboards new Mindbody customers by gathering requirements, configuring software, conducting virtual training, and supporting successful implementation. Manages assigned accounts, solves product-related issues, recommends value-added services, schedules follow-up training, and maintains ongoing customer communication. The role requires strong organization, communication, problem-solving, active listening, and customer service skills, along with French and/or Spanish fluency.

Build and maintain secure, scalable backend systems for Mindbody products. Design microservices, write tested and maintainable code, monitor applications, participate in reviews, and collaborate with Product, Design, QA, and Engineering teams. The description also includes leadership responsibilities such as managing backend development teams, coaching managers and engineers, establishing delivery processes, and driving technical and organizational improvement.

Manage strategic retention conversations for high-value SaaS accounts at risk of cancellation. Own customer re-engagement from discovery through resolution, collaborate with Sales, Onboarding, CX, and Implementation, and recommend solutions that reinforce product value. Track interactions and outcomes in Salesforce, identify trends, meet retention goals, and navigate complex customer discussions with strong communication, problem-solving, forecasting, and technical understanding.

Provide first-line technical support to English- and Spanish-speaking customers through phone, email, and chat. Troubleshoot basic product issues, educate users on features, document interactions, follow knowledge-management processes, and escalate complex cases. The role requires strong communication, multitasking, empathy, software-learning ability, and completion of a Level 1 Technical Support Certification. Work hours are Monday through Friday, 9:30 a.m. to 6:00 p.m. UK time.

Supports the APAC payments commercial lifecycle by enabling sales, analyzing customer payment pricing, onboarding merchants, managing payment adoption, negotiating rates, training customers, and delivering strategic payments projects. The role requires payments expertise, analytical ability, customer-facing communication, and proficiency with Salesforce, Excel, and PowerPoint. Candidates must be located in and authorized to work in Malaysia.

Supports onboarding, configuration, and technical assistance for Mindbody SaaS clients. Translates product capabilities into practical solutions, identifies workflow gaps, coaches clients on best practices, coordinates timelines and escalations, and tracks progress and lessons learned. The role requires strong client communication, problem-solving, adaptability, and the ability to explain technical concepts to nontechnical audiences.

Build and operate production software for marketing campaigns, lifecycle journeys, re-engagement automation, audience management, and customer segmentation. Develop and test APIs, maintain data synchronization pipelines, improve targeting tools, review code, resolve production issues, and contribute to system reliability. Collaborate with Product, Design, and engineering teams while progressively taking ownership of larger components. The role involves full-stack development using C#/.NET, TypeScript/JavaScript, cloud microservices, relational databases, and observability tools.

Leads development of scalable backend systems and applications for the Mindbody ecosystem. Responsibilities include designing APIs and microservices, owning complex technical projects, collaborating with Product, Design, and QA, promoting engineering best practices, mentoring engineers, conducting code reviews and interviews, and leading incident postmortems. The role requires strong software architecture experience, large-scale SaaS development, cloud and database expertise, and effective cross-functional leadership.

Own the strategy, roadmap, and execution for Mindbody’s multi-location and franchise platform. Responsibilities include designing location hierarchies, data synchronization, permissions inheritance, site navigation, franchise fees, revenue transfers, and transactional workflows. The role modernizes legacy infrastructure, manages migrations and rollout risks, partners with Engineering, Design, Payments, and enterprise stakeholders, and uses customer and performance insights to prioritize investments while supporting enterprise retention.

Own the vision, strategy, and execution of AI-first agentic experiences and enabling platform capabilities for Mindbody’s B2B SaaS platform. Lead agentic workflow development, trust and governance standards, evaluation systems, platform adoption, and cross-functional alignment. Partner with Engineering, Design, Data, Security, and Privacy to deliver reliable, scalable AI products while influencing company-wide strategy and coaching product teams.

Leads product marketing strategy and execution for strategic launches, including positioning, messaging, content, customer communications, sales enablement, research, and performance analysis. Partners cross-functionally with Product, Sales, Customer Success, Pricing, and Enablement teams to drive adoption and measurable outcomes. Translates complex SaaS capabilities into compelling customer narratives and manages multiple launch workstreams.

Serve as a strategic product analytics partner to Product, Design, Engineering, and leadership. Analyze user behavior, adoption, engagement, retention, funnels, and experiments to guide roadmap decisions. Own product telemetry and event instrumentation, define KPIs and north star metrics, build reporting views, and communicate actionable insights. Use AI tools to accelerate analysis and promote data-informed decision-making across the Product organization.

Serve as an embedded analytics partner to Product teams, analyzing user behavior, adoption, engagement, retention, funnels, and experiments. Own product telemetry and event instrumentation, define product metrics and KPIs, build reporting views, and translate data into roadmap recommendations. Collaborate with Product, Design, Engineering, BI, and leadership while using AI to accelerate analysis and promoting data-driven decision-making.

Lead and grow a platform engineering team to build and operate reliable, scalable cloud platforms and developer infrastructure. Hire and develop engineers, drive technical vision, participate in product strategy, and contribute to cross-engineering initiatives. Ensure operational excellence across Kubernetes, IaC, CI/CD, observability, networking, identity, compute, and storage at scale.