Jobs at MINDBODY

Drives outbound SMB sales for Mindbody software through cold calls, field sales, email, text, demonstrations, and social engagement. The role manages the sales pipeline, forecasts revenue, prepares proposals, consults with prospects, closes new business, achieves quotas, tracks competitors, and participates in trade shows. Candidates need SaaS closing experience, technical aptitude, strong communication skills, organization, and familiarity with wellness or web technologies.

Create marketing assets across web, email, social, video, and campaigns using Figma and Adobe tools. Collaborate with writers and stakeholders, apply brand guidelines, manage multiple projects, and incorporate feedback to deliver high-quality visual and motion design.

Guide new Mindbody customers through software onboarding, including requirements gathering, configuration, virtual training, troubleshooting, and launch support. Build customer trust, encourage product adoption, identify additional service opportunities, coordinate with Engineering and Product teams, and provide proactive follow-up and ongoing training.

Leads product marketing strategy and execution for strategic launches, including positioning, messaging, content, customer communications, sales enablement, research, and performance analysis. Partners cross-functionally with Product, Sales, Customer Success, Pricing, and Enablement teams to drive adoption and measurable outcomes. Translates complex SaaS capabilities into compelling customer narratives and manages multiple launch workstreams.

Lead end-to-end product design for consumer web booking experiences across appointment, class, and checkout flows. Define product vision, improve conversion, create scalable white-label design systems, and ensure responsive, accessible, performant experiences across browsers and devices. Partner with product, engineering, and marketing on strategy and execution while driving design excellence through prototypes, critique, stakeholder communication, and systems leadership.

Leads an engineering team developing SmartDesk, an AI-powered front desk assistant for wellness businesses. Responsibilities include team hiring and development, technical vision and strategy, architecture, product delivery, cross-functional collaboration, resource prioritization, and execution through ambiguity. The manager will turn emerging AI capabilities into reliable, scalable production systems while balancing innovation, quality, and long-term flexibility.

Manage a portfolio of Mindbody customers as their technical account liaison. Educate clients on product features, best practices, workflows, and additional services; identify gaps and develop solutions that support business objectives. Resolve complex inquiries, coordinate escalations, track engagement metrics and milestones, and advocate for customer and product improvements. The role requires strong communication, organization, problem-solving, technical knowledge, cross-functional collaboration, and occasional travel to customer locations.

Build secure, scalable backend systems and APIs for a wellness platform. Design microservices, contribute to architecture decisions, collaborate with Product, Design, and QA, and deliver features from ideation through deployment. Champion automated testing, code reviews, monitoring, reliability, and maintainability. The role also involves applying software development life cycle practices, design patterns, Agile methodologies, mentoring teammates, and improving engineering culture and collaboration.

Manage SMB customer success from onboarding through renewal and expansion. Drive software adoption, training, optimization, and customer education while monitoring health metrics, mitigating churn, identifying upsell opportunities, and handling escalations. Build relationships across customer levels, deliver proactive outreach through digital channels, and collaborate cross-functionally with Sales, Support, Product, Marketing, Payments, and Onboarding teams to improve customer outcomes.

Serve as a strategic product analytics partner to Product, Design, Engineering, and leadership. Analyze user behavior, adoption, engagement, retention, funnels, and experiments to guide roadmap decisions. Own product telemetry and event instrumentation, define KPIs and north star metrics, build reporting views, and communicate actionable insights. Use AI tools to accelerate analysis and promote data-informed decision-making across the Product organization.

Serve as an embedded analytics partner to Product teams, analyzing user behavior, adoption, engagement, retention, funnels, and experiments. Own product telemetry and event instrumentation, define product metrics and KPIs, build reporting views, and translate data into roadmap recommendations. Collaborate with Product, Design, Engineering, BI, and leadership while using AI to accelerate analysis and promoting data-driven decision-making.

Lead and grow a platform engineering team to build and operate reliable, scalable cloud platforms and developer infrastructure. Hire and develop engineers, drive technical vision, participate in product strategy, and contribute to cross-engineering initiatives. Ensure operational excellence across Kubernetes, IaC, CI/CD, observability, networking, identity, compute, and storage at scale.

Design, build, and operate cloud infrastructure and production Kubernetes platforms using IaC. Deliver self-service tooling, lead cross-team projects, drive incident response and observability, and mentor engineers to improve reliability, security, and developer autonomy.

Design, build, and operate cloud infrastructure and a production Kubernetes platform; deliver IaC and self-service tooling, lead cross-team projects, manage incident response, and improve reliability, security, and developer experience for squads.

As an SMB Sales Specialist, you'll lead outbound sales efforts, connecting with potential clients, managing the sales journey, and exceeding revenue goals in the health, wellness, and beauty sectors.

As an SMB Account Executive, you'll drive new revenue growth through high-volume outbound sales efforts, managing the full sales cycle and achieving KPIs in a competitive wellness technology landscape.

Own strategy, roadmap, and governance for external APIs used by partners and enterprise customers. Define API design standards, auth, versioning, rate limiting, SLAs, and developer experience (docs, sandbox, webhooks). Partner with Partnerships, Sales, and engineering to drive integrations, go-to-market, and measure ecosystem success via adoption and reliability metrics.