Access Management Systems & Applications Manager

FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.
Please submit your CV in English, as it will be reviewed by an international team.

Reporting to the Access Management Senior Manager, the Access Management Systems & Applications Manager will be a key member of the FIFA WOMEN´S WORLD CUP 2027 Access Management team. You will be responsible for developing and managing a range of tools to assist in the planning and delivery of access operations of the FWWC2027 at all stadiums and the IBCC.  Such tools will include:

•             Access Management System (AMS).

Working closely with the Access Management Senior Manager, FIFA Corporate Access Manager and IT, help develop the AMS in its functionalities, reporting systems and set up. 

The Access Management Systems & Applications Manager will manage 1 Coordinator, whose primary function will be to support the Manager. Together you will train and provide support to the venue team in each Host City as well as deal with the system provider, Fortress.   

The Access Management Systems & Applications Manager will be an active member of the Access Management (ACS) HQ team throughout the planning phases and the tournament period.
The main responsibilities and oversights of the Access Management Systems & Applications Manager for the FIFA WOMEN´S WORLD CUP 2027 include: 

•             Help develop the AMS. 

•             Setup the AMS for the Tournament 

•             Provide training and training materials on the system to ACS, ACR and SEC staff.

•             Be the central focal point for issue resolution on the AMS system. 

•             Oversee the distribution and collection of the AMS physical devices. 

•             Provide central support as part of ACS Main HQ team during the tournament.

·        Bachelor’s degree or similar level of higher education in IT & Systems, Sport Venue Management, Safety and Security or similar. 

·        Qualifications or extensive experience in access management systems. 

·        If experience is compensating, lower degree is welcome to apply.

·        Qualifications in IT systems.

·        FIFA access management knowledge is a plus. 

·        Effective interpersonal communication, influencing and negotiation skills.

·        Strong problem solving and analytical skills.

·        Stature and professional experience necessary to interact as tough partner with senior colleagues.

·        Good judgement, superb integrity, maturity, and fairness in dealing with people.

·        Minimum experience of 4 years in the sport event industry, with access management systems, ticketing systems or similar for large scale events.

·        Experience in delivering training.  

·        Single-sport, multi-venue event experience.

·        Management and leadership of a team in high pressure tournament operations. 

·        Demonstratable ability to manage multiple projects concurrently and under pressure

 
Skills & Competencies:
 
ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.
INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

·        Access Management Systems, Ticketing Systems. 

·        Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools