Access Enabler

• Part Time Contract | Until June 2027| Extension possible
• Work Life Balance work 30.4 hours per week over 4 or 5 days
• Salary: $75,577 Base Salary + Super + NFP Salary Packaging
• Location: Port Macquarie NSW 2444
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your Opportunity

For many people living with severe and persistent mental illness, accessing the right supports can be life changing, but navigating complex systems like the NDIS can be overwhelming. At Mission Australia, we believe everyone deserves the opportunity to pursue their goals, strengthen their independence and live a life filled with hope and possibility. As an Access Enabler within our Psychosocial Support Program (PSP), you'll play a vital role helping participants understand and access the NDIS, gather evidence, connect with services and build the supports they need to thrive. Through advocacy, collaboration and person-centred support, you'll help remove barriers and create pathways to greater choice, inclusion and long-term wellbeing for people in the Port Macquarie and Kempsey communities.

Your key responsibilities will be to: 

• Support people living with severe and persistent mental illness to access the NDIS and other community supports that align with their recovery goals.
• Build trusted, professional relationships with clients, their families, carers, and support networks.
• Guide participants through the NDIS access process, including gathering evidence, completing applications, and coordinating required documentation.
• Conduct recovery-focused assessments and contribute to the development of personalised support and recovery plans.
• Regularly review client goals and progress, ensuring support remains responsive to individual needs and aspirations.
• Work collaboratively with clinical and non-clinical services to provide coordinated, person-centred support.
• Advocate for clients and help them navigate service systems, reducing barriers to accessing the supports they need.
• Develop and maintain positive partnerships with local service providers, the NDIA, and other key stakeholders.
• Maintain accurate client records, case notes, and reports in line with organisational and program requirements.
• Contribute to service quality, continuous improvement initiatives, and knowledge sharing across the team.

Requirements for Success: 

• Relevant tertiary qualifications in mental health or related field desirable
• Demonstrated experience supporting people living with mental ill health, psychosocial disability, or complex support needs.
• Experience assisting participants to access, navigate, or utilise the NDIS and other community services.
• Strong understanding of recovery-oriented practice, person-centred support, and trauma-informed care principles.
• Ability to build effective relationships with clients, families, service providers, and community stakeholders.
• Experience facilitating coordinated support plans involving multiple service providers and support systems.
• Excellent verbal and written communication skills, with the ability to engage, advocate, and influence effectively.
• Strong organisational and time management skills, with the ability to manage competing priorities and administrative requirements.
• Sound computer literacy and experience using client management systems and Microsoft Office applications.
• Current NSW Driver Licence and willingness to travel within the local community.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities 
• Opportunity to purchase additional annual leave 

·         Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture  

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.  

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]  

Find out more about a career with Mission Australia. 

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you