Make an impact at NTT Global Data Centers
Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.
Your role at a glance
The Specialist, DC Performance supports the Standards & Performance team by providing end-to-end ownership and operational control over DC Ops performance, findings and risks ensuring that outcomes from audits, assessments and operational reviews are consistently managed prioritized and closed globally. This role acts as the primary interface between Governance, Risk and Compliance (GRC), Client Success Management, OIS, Central Functions and DC sites, translating audit and assessment outputs into actionable improvements and measurable performance outcomes.The Specialist, DC Performance ensures that DC Ops risks are visible and mitigated, findings are addressed at source, and deviations from standards are formally tracked, approved and resolved to ensure operational maturity, audits readiness and client confidence.
What we are looking for
The Performance Specialist supports the Standards & Performance team by providing end-to-end ownership and operational control over DC Ops performance, findings and risks ensuring that outcomes from audits, assessments and operational reviews are consistently managed prioritized and closed globally. This role acts as the primary interface between Governance, Risk and Compliance (GRC), Client Success Management, OIS, Central Functions and DC sites, translating audit and assessment outputs into actionable improvements and measurable performance outcomes.
The Performance Specialist ensures that DC Ops risks are visible and mitigated, findings are addressed at source, and deviations from standards are formally tracked, approved and resolved to ensure operational maturity, audits readiness and client confidence.
Essential Duties & Responsibilities
Internal/external Audit support – Primary interface with GRC, Central Functions and DC sites
Client Audit support - Primary interface with CSM, Central Functions and DC sites
OIS assessments support - Primary interface with OIS, Central Functions and DC sites
Working with GRC Risk management team, Central Functions and DC sites to manage and mitigate DC Operations risks
Coordinate and manage OPA and the Standards Baseline Deviations tracker
Findings platform interfaces - 6clicks/Mcube
Findings management. Review, update and closure findings and risks. 01W data update on DCOPS findings tracker
Community MS team DCOPS - Performance oversight
Monthly reporting (KPIs/metrics) - DCOPSCO Scorecard Power BI
Knowledge, Skills & Abilities
A strategic thinking individual with a structured and target-oriented approach, with a focus on operations and technical excellence.
Outstanding relationship-builder and communicator, both internally and externally.
Ability to work collaboratively in multinational, interdisciplinary and culturally diverse teams.
A passion for listening to stakeholders and customers and a world-class service mentality.
Education & Experience
Experience and understanding of internal and external audits and risk management processes.
Working Knowledge of Plan Do Check Act (Deming cycle) and Lean Principles highly desirable.
Strong background in data analysis, KPI tracking, and performance reporting, with experience producing regular management reports and scorecards.
Experience working in matrixed, multinational organizations, collaborating across regions and cultures.
Exposure to regulated or audit‑driven environments (internal, external, or client audits) is highly desirable.
Experience in critical infrastructure, data center operations, or similar operationally intensive environments is an advantage.
Willing and able to travel.
Proficient in English language both written and verbal.
Who we are
As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.
NTT Global Data Centers is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Skills Required
- Bachelor's degree or equivalent in Business, Quality, Commissioning, or a related field
- Certified Safety Professional (CSP) designation from the Board of Certified Safety Professionals
- Moderate demonstrated experience managing data center projects
- Moderate demonstrated experience working in a data center environment managing projects or operations of a Tier 3 data center
- Moderate data center commissioning experience
- Moderate demonstrated data center construction project management experience
- Developing knowledge of ASHRAE Guideline 0 and commissioning processes
- Developing technical knowledge of MEP systems
- Developing knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, fire-life-safety requirements, and building codes
- Developing knowledge of industrial safety practices, including lockout/tagout, arc-flash protection, OSHA, and state regulations
- Developing proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Project
- Ability to coordinate, supervise, and communicate with contractors
- Effective communication, problem-solving, analytical, and process-management skills
What We Do
NTT Ltd. is a leading, global technology services company. We’re here to enable the connected future. We come together to make the world a better place, and every day we use the power of technology to make it happen. We employ curious people who are ready to change the world. Through the work we do with our clients and in our communities, we find ways that technology can make a positive impact. We call it technology for good. That’s our focus and it extends well beyond the bottom line. We believe in using technology for good. This means helping organizations and society transform and move into the future with a partner they can trust. At the heart of our business are relationships built on loyalty, commitment and a shared belief in what’s possible when we work together: a better world for us all to live in. Working with organizations around the world, we achieve business outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital and secure. Through our full range of unparalleled capabilities, we empower people, strategy, operations and technology, while our platforms provide a single view across hybrid environments. This gives our clients better insight to make the right decisions at the right time and achieve their business modernization and transformation goals. A new idea becomes a great idea when it helps to make the world a better place. We’re constantly innovating. It is, and always has been, the essence of what sets us apart. We harness the collective effort of our people, together with external innovators and innovations, to drive excellence through the technologies we integrate and the services we deliver. Technology enables connection. And connections create understanding. The result is connected cities, factories, healthcare, agriculture, conservation, and even connected sport. Together we enable the connected future. Everything is iNTTerconnected.
