At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Work Mode: We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you’ll be coming into the Newark office 2 days a week and given the flexibility to work remotely the rest of the time.
Responsibilities:
Review and Analyze Technical Design Documents, use the review process to train and share the product domain knowledge with less experienced team members.
Conducts an in-depth analysis of Service Requests raised by internal/external clients to determine the appropriate course of action
Assists Client Services/Conversions/Help Desk in meeting the client needs by providing review of information relating to impact processing
Troubleshoots real-time Test/Production issues to ensure a smooth running of the impact application within the prescribed productivity time frame
Document new/changed operational procedures associated with development/maintenance projects
Responsible for supporting the testing of enhancements and fixes, and assist functional testing groups who ensure that the programs are functioning correctly and the enhancements function in accordance with the enhancement specifications
Recommend solutions and identifies required program corrections that resolve issues that clients have in conducting their day-to-day business.
Ensure that the static data/configuration/setups are accurate in all client regions to minimize functional service requests.
Participates in peer review processes to ensure the quality of issues turned over to application development/systems support groups is maintained within prescribed quality control standards.
Diagnose and remediate (where authorized) all production and test service requests assigned to the group.
Attending the morning batch issues meetings to review all the impact™ end of day issues from the prior night
Attend the internal and external project status meetings to represent all impact™ issues and provide status on all unresolved remedies to management and the clients (upon request)
Contributes towards enterprise-wide metrics collection and participate in action plans.
Develops and document workarounds for functional issues that client have in test / production environments.
Assist the operations support group and the service bureau personnel in resolving and executing daily operational tasks.
Executes Critical Operational Tasks and Business Conversions from a Technical Support perspective
Qualifications:
Bachelor’s/Master’s or equivalent degree
Minimum 7-10 years of experience as software developer on Broadridge Impact Product
AS400 experience required
7-10 years of experience in iSeries related technologies
IBM iSeries technologies – RPG/400, DB2/400, CL/400 Programming, ILE Concepts - CLLE, RPGLE, SQLRPGLE, SQL, ROBOT, SDA, ALDON, NDM/FTP/SFTP, MQ
Analytical Skills
Communication Skills
Leadership Skills
MS Office
Preferably Impact – US Fixed Income Product
Highly recommended:
Mathematical aspects of bond pricing and trading; Securitized Assets; Mortgage-backed securities; Money Market Instruments
Fixed income backoffice Operations/Clearance Operations
Hourly range $70-80/hr
Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
US applicants: Click here to view the EEOC "Know Your Rights" poster.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [email protected].
Skills Required
- Bachelor's or Master's degree or equivalent
- Minimum 7-10 years experience as software developer on Broadridge Impact product
- AS/400 (IBM iSeries) experience
- 7-10 years experience with iSeries related technologies
- IBM iSeries technologies: RPG/400, DB2/400, CL/400, ILE concepts (CLLE, RPGLE, SQLRPGLE), SQL, ROBOT, SDA, ALDON, NDM/FTP/SFTP, MQ
- Analytical skills
- Communication skills
- Leadership skills
- Proficiency with MS Office
- Experience with Impact US Fixed Income product
- Knowledge of bond pricing, securitized assets, MBS, money market instruments
- Fixed income backoffice/clearance operations experience
Broadridge Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Broadridge and has not been reviewed or approved by Broadridge.
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Healthcare Strength — Healthcare coverage is described as broad, with multiple medical plan options plus dental, vision, prescription coverage, and telehealth access. Preventive care is framed as fully covered in-network, alongside added supports like an employee assistance program and on-site wellness availability in some locations.
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Retirement Support — Retirement support is positioned as meaningfully supportive via a 401(k) match structure that increases with tenure. Added financial support such as one-on-one financial counseling is also included as part of the broader rewards approach.
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Parental & Family Support — Parental support is presented as substantial, including up to nine weeks of paid new-parent salary continuation. Additional family-oriented programs like back-up care and dependent-care options are included in the benefits mix.
Broadridge Insights
What We Do
Broadridge Financial Solutions, Inc. (NYSE: BR), is a global fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference. Our unique culture is guided by the Service-Profit Chain—the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications. A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 14,000 associates in 21 countries.
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