Job Title2nd Line PLC Controls Support Engineer
Job Description
Are you our upcoming technical service expert?
And do you want to be an expert in controls technology who likes solving puzzles? We are now offering you the opportunity to learn from the best experts!
Your department
The Controls Service Desk is part of the Global Service Desk organization. The primary task is to support (24/7) the operating software of customers within our market segments Airports, Warehouses and Parcels systems. Our Controls Service Desk is an internationally operating service organization for our customers in the Airports, Warehousing and Parcel business units. Service Desk teams all around the globe work together to make sure systems are available around the clock for our customers to use. Apart from the traditional service delivery aligned with ITIL (Incident, Problem & Change Management) we are also dedicated to developing ourselves as a business partner for our customers; and we are looking for talented people to help us! The Service team in the department you will be working in, is dedicated to our biggest customer which enables us to push the envelope and be a leader in fast-tracking and implementing new processes.
Your position
As Controls Support Engineer you will start in an education program to learn the low-level controls software of our material handling systems. You become a technical expert, getting more and more responsibilities. Besides the education, you and your team are responsible for quickly solving errors and other issues on our customers’ systems. You’ll trace and correct incidents and you are responsible for logging and monitoring these tickets in our service management tool. If an incident can’t be solved on-the-spot you’ll carry out a quick fix and coordinate the incident to the specialists. After the incident is restored you analyze the cause of the incident and come up, together with your team, with solutions to prevent recurrences. The majority of these support tasks are carried out from our office via VPN connections 24/7. For our local service organizations (worldwide), you and your colleagues are the contact for low level controls software related problems that cannot be resolved locally. You therefore form an important link between the different service organizations and internal departments, while regularly communicating directly with customers.
Your profile
As a Controls Support Engineer you have frequent customer contact, so it’s important to have good communication skills. You can analyze problems very well, you ask the right questions, you listen to the customer and you can translate your findings into a technical solution.
- Education at bachelor level in a technical subject
- Relevant working experience is preferred but we are willing to train you as a controls expert!
- You have a strong affinity with controls technology
- You have excellent communication skills
- You are able to speak, read and write at Business level English
- You are willing to work in a 24/7 schedule together with your team (incl. shift allowance)
Our offer
In the challenging and responsible position of Service Desk Shift Controls Engineer you will have the opportunity to contribute significantly to leading projects and be connected to our dedicated people and customers.
We offer a position (in 5 shifts) in an informal, international and professional working environment with plenty of room for personal development. Joining our profitable and growing company allows you to achieve your goals and focus on your future.
This position offers a competitive salary range of €3,600 to €4,600 gross per month (excluding 8% vacation pay). When exceeding performance expectations, you even have the opportunity to grow beyond this scale.
On top of your salary, you will receive the following fringe benefits:
· 27 vacation days, 7 of which you can take, save or have paid out
· Shift bonus 30%
· Reimbursement of travel expenses
· Pension plan and discount on supplementary health insurance
· Training opportunities thanks to the Vanderlande Academy and training facilities to improve your skills
· Personal health budget worth €300 net
· Opportunity to participate in various Vanderlande communities and networks
· Fun staff association which organizes many social activities
Contact
Are you interested in this position? Then apply now directly on our workday vacancy link with your resume and motivation letter!
For more information about the position, please contact [email protected]
PS: Due to process compliance, we cannot process email applications. Kindly use the correct vacancy link to apply for this vacancy.
Diversity & Inclusion
Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.
What We Do
Vanderlande is the global market leader for future-proof logistic process automation at airports. The company is also a leading supplier of process automation solutions for warehouses and in the parcel market.
Vanderlande’s baggage handling systems are capable of moving over 4 billion pieces of baggage around the world per year. Its systems are active in more than 600 airports including 12 of the world’s top 20. More than 52 million parcels are sorted by its systems every day, which have been installed for the world’s leading parcel companies. In addition, many of the largest global e-commerce players and retailers have confidence in Vanderlande’s efficient and reliable solutions.
The company focuses on the optimisation of its customers’ business processes and competitive positions. Through close cooperation, it strives for the improvement of their operational activities and the expansion of their logistical achievements. Vanderlande’s extensive portfolio of integrated solutions – innovative systems, intelligent software and life-cycle services – results in the realisation of fast, reliable and efficient automation technology.
Established in 1949, Vanderlande has more than 7,500 employees, all committed to moving its customers’ businesses forward at diverse locations on every continent. With a consistently increasing turnover of 1.8 billion euros, it has established a global reputation over the past seven decades as a highly reliable partner for future-proof logistic process automation.
Vanderlande was acquired in 2017 by Toyota Industries Corporation, which will help it to continue its sustainable profitable growth. The two companies have a strong strategic match, and the synergies include cross-selling, product innovations, and research and development.
