The Opportunity:
- Join the Makalu team as a 24/7 Intelligence Tool User Support Specialist, where your Military or Intelligence Community experience becomes mission-critical.
- We need your expertise to keep our vital Intelligence Applications like ChatSurfer and Bodhi running smoothly around the clock!
Responsibilities:
• Provide exceptional Customer Service to Intelligence professionals using your operational Intelligence Community knowledge
• Solve Problems in real-time through first-line troubleshooting issues
• Support Mission-critical Systems 24/7 through rotating shifts (including nights, weekends, and holidays)
• Bridge the Gap between users and developers with your intelligence expertise
• Monitor and maintain applications across multiple domains, including our coalition support environments
• Keep Intelligence Tools running when users need them most
• Apply your operational knowledge to help users maximize these powerful applications
• Quickly diagnose and resolve issues before they impact mission success
• Communicate technical concepts clearly to intelligence professionals
• Contribute valuable field expertise to enhance future software development
Qualifications:
Required:
• Active TS/SCI with polygraph
• 5+ years of Military or Intelligence Community experience with expertise in at least one intelligence discipline
• Experience with common IC tools such as Bodhi, ChatSurfer, FADE, Thresher
• Customer Service Mindset
• Outstanding Problem-Solving Abilities and Communication Skills
• Flexibility for 24/7 Shift Rotations covering nights, weekends, and holidays
• Security + within 3 months of start
• Desire and ability to learn basic technical troubleshooting, which may include
o Cloud Monitoring
o Dashboard monitoring
o System changes (requires Privileged User Access)
Desired:
• Experience with Grafana, Kibana, or similar monitoring tools
• Familiarity with ChatSurfer and/or Bodhi Applications
• Software testing experience
• Basic Linux system commands
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$78,700 - $165,200Skills Required
- Active TS/SCI with polygraph clearance
- 5+ years of Military or Intelligence Community experience
- Expertise in at least one intelligence discipline
- Experience with common Intelligence Community tools such as Bodhi, ChatSurfer, FADE, or Thresher
- Customer service mindset
- Outstanding problem-solving and communication skills
- Availability for 24/7 rotating shifts, including nights, weekends, and holidays
- Security+ certification within three months of starting
- Ability and willingness to learn basic technical troubleshooting, including cloud monitoring, dashboard monitoring, and system changes
- Experience with Grafana, Kibana, or similar monitoring tools
- Familiarity with ChatSurfer or Bodhi applications
- Software testing experience
- Basic Linux system commands
CACI International Inc Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CACI International Inc and has not been reviewed or approved by CACI International Inc.
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Healthcare Strength — Pay is supported by a broad set of health-plan options across multiple national carriers, with telemedicine and tax-advantaged accounts included. Dental and vision choices are also described as multi-option, which strengthens overall coverage breadth.
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Leave & Time Off Breadth — Flexible Time Off is available for many salaried-exempt roles, while hourly roles accrue PTO, creating multiple time-off pathways by employment class. Paid disability coverage, fixed holidays, and paid leave programs (including parental leave and other leave types) further round out time-off and leave coverage.
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Retirement Support — Retirement support includes a 401(k) match structure described as 50% up to 8% of pay (effective 4%) and an Employee Stock Purchase Plan with a discount. Tuition reimbursement and certification support also add to the overall rewards package that complements core retirement benefits.
CACI International Inc Insights
What We Do
CACI’s approximately 23,000 talented employees are vigilant in providing the unique expertise and distinctive technology that address our customers’ greatest enterprise and mission challenges. Our culture of good character, innovation, and excellence drives our success and earns us recognition as a Fortune World's Most Admired Company. As a member of the Fortune 1000 Largest Companies, the Russell 1000 Index, and the S&P MidCap 400 Index, we consistently deliver strong shareholder value. Visit us at www.caci.com.
