Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.
Procom’s areas of staffing expertise include:
• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy
Specialties• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)
Drive and manage the development of technical content for IT administrators. To include but not limited to developing instructional documents for technical subjects, Write start-up guides, product documentation, Product Requirements Documents, Marketing Requirements Documents and other technical collateral.
In this role, you will leverage pre-existing documentation where available and work directly with product teams to gather any additional required information to create robust and scalable documentation for customers to perform pilot projects for these features in a self-sufficient manner.
Assist in the process of gathering feedback from customers by creating online surveys for IT administrators and end users to complete. Once customers have conducted pilot projects and completed surveys, compile results and create reports that communicate the results in a meaningful way that provides value back into product teams and senior management. Assist in translating technical information into customer-centric communications (for example, PowerPoint presentations) as needed.
Qualifications- Technical Writing and content development. This requires proficiency with MS PowerPoint, and mastery of MS Word to construct professional and complex documentation and content.
- Project/Program Management Experience in developing technical documentation for new products to a broad range of industries in conjunction with a diverse group of engineers, marketing professionals, and managers.
- Experience in the areas of human interaction and usability in relation to technology and adult learning theory when creating instructional documentation
Skills Required
- Proficiency with MS PowerPoint and mastery of MS Word for complex documentation
- Experience in technical writing and content development for IT products
- Project/Program Management experience developing technical documentation with cross-functional teams
- Experience with human interaction, usability, and adult learning theory for instructional documentation
Procom Services Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Procom Services and has not been reviewed or approved by Procom Services.
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Healthcare Strength — Medical, prescription, telehealth (Teladoc), and HSA options are available for eligible W‑2 contractors, and mental‑health resources are highlighted for employees. These offerings indicate a substantive core health package for many internal staff and some contractor engagements.
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Strong & Reliable Incentives — Recruiter and sales roles feature base‑plus‑commission structures that can yield strong earnings for top performers. This structure creates notable upside when targets are met.
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Leave & Time Off Breadth — Paid sick leave and holiday pay structures are referenced for eligible roles, alongside culture materials noting generous vacation and sick‑day policies. These elements point to a defined time‑off framework in certain programs and locations.
Procom Services Insights
What We Do
Procom is a leading North American provider of IT staffing and contract workforce services. They specialize in connecting businesses with high-quality technical talent through contract staffing, direct hire, and IT consulting. Additionally, Procom provides comprehensive workforce solutions, such as Employer of Record (EOR) and Agent of Record (AOR) services, designed to help organizations manage their contingent workforces and support long-term digital transformation and growth.
