Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.
Procom’s areas of staffing expertise include:
• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy
Specialties• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)
PLEASE NOTE THAT WE ARE NOT ABLE TO WORK WITH CANDIDATES ON H1B VISAS OR CANDIDATES REPRESENTED BY THIRD PARTIES.
On behalf of our client, Procom Services is searching for a Sr Network/Voice Engineer for a 6 months contract to hire opportunity in Irving, TX.
Sr Network/Voice Engineer Job Details
The Network Engineer team is responsible for supporting the corporate network environment consisting of 35+ sites including multiple data center facilities. Builds, maintains, and sustains new and existing networks. Support may extend from testing, troubleshooting problems, and regular maintenance to strategic planning of network upgrades and high-level performance analyses. This particular opportunity requires someone with a focus on the telecom/voice side of the network. You will be the go to person for telecom/voice issues and play a key role in developing a strategy for telecom/voice integrations, upgrades, maintenance.
Essential Responsibilities of Network Engineer Analyst include:
- Sets up security policies (firewalls and intrusion detection systems).
- Monitoring, alerting, logging and error checking of LAN\WAN & telecom devices.
- Administers network workstations to utilize one or more TCP / IP or non TCP / IP protocols.
- Sets up new networks connecting to the existing network using a machine functioning as a router.
- Expert at configuring UUCP communications, enabling users to exchange files.
- Expert at troubleshooting network problems.
- ACD/PBX troubleshooting, implementation and management
- Call recording troubleshooting, implementation and management
- Carrier procurement, configuration, troubleshooting and expense management.
- Coordinates replacement of failed components with vendors.
- Network and telecom recoverability - pre and post incident.
- Apply hotfixes, security patches.
- Desktop, telecom, LAN\WAN and datacenter cabling.
- Rack and stack of equipment.
- Technical testing/test plan development and implementation.
- Oversees the development and maintenance of the IT strategic plan.
- Coordinates priorities between the IT department and user departments.
- Approves and monitors major projects, IT budgets, priorities, standards, procedures, and overall IT performance.
- Collaborates with vendor and other support teams for problem resolution.
- Communicates with upper-management and internal clients to identify needs and evaluate alternative business solutions.
- Knowledge, Skills and Abilities needed to succeed as a Network Engineer/Analyst
- Very strong experience implementing, upgrading, maintaing voice/telecom systems (ShoreTel preferred. Toshiba would be nice)
- 8+ years experience in Digital, VoiP PBX and communication technologies
- 5+ years ACD Systems
- 7+ years Cisco
- 3+ years S.I.P Trunking experience
- Proven experience with MAC
- Call Center experience
Other Required Experience:
- Expert level VLAN, SVLAN, IP subnetting knowledge and understanding.
- Strong understanding/experience in voice/telecom technologies including unified communication
- Knowledge of Auto Call Distribution Software
- Expert DNS knowledge.
- Exceptional overall infrastructure knowledge (firewall, network, storage, desktop, mobile).
- Exceptional ability to self-resolve and research technical issues.
- Office tool functionality.
- Understands "bleeding-edge" technical trends and apply that to decision making.
- Strong mentoring / training skills.
- Strong project management meeting agreed to completion dates and delivery of the desired results.
- Excellent written and verbal communication skills
This role requires at least 5 years of relevant experience. CCNA at minimum, prefer CCNP. Bachelors in IT related field highly preferred.
Additional InformationSkills Required
- Very strong experience implementing, upgrading, maintaining voice/telecom systems
- Experience with ShoreTel
- Experience with Toshiba PBX
- 8+ years experience in Digital, VoIP PBX and communication technologies
- 5+ years ACD Systems
- 7+ years Cisco
- 3+ years SIP Trunking experience
- Proven experience with MAC (Moves/Adds/Changes)
- Call Center experience
- Expert level VLAN, SVLAN, IP subnetting knowledge
- Strong understanding/experience in voice/telecom technologies including unified communications
- Knowledge of Auto Call Distribution Software
- Expert DNS knowledge
- Exceptional overall infrastructure knowledge (firewall, network, storage, desktop, mobile)
- Experience setting up security policies (firewalls and intrusion detection systems)
- Ability to apply hotfixes and security patches
- Strong mentoring and training skills
- Strong project management skills and meeting delivery dates
- Excellent written and verbal communication skills
- At least 5 years of relevant experience
- CCNA certification at minimum
- CCNP certification
- Bachelor's degree in IT related field
Procom Services Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Procom Services and has not been reviewed or approved by Procom Services.
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Healthcare Strength — Medical, prescription, telehealth (Teladoc), and HSA options are available for eligible W‑2 contractors, and mental‑health resources are highlighted for employees. These offerings indicate a substantive core health package for many internal staff and some contractor engagements.
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Strong & Reliable Incentives — Recruiter and sales roles feature base‑plus‑commission structures that can yield strong earnings for top performers. This structure creates notable upside when targets are met.
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Leave & Time Off Breadth — Paid sick leave and holiday pay structures are referenced for eligible roles, alongside culture materials noting generous vacation and sick‑day policies. These elements point to a defined time‑off framework in certain programs and locations.
Procom Services Insights
What We Do
Procom is a leading North American provider of IT staffing and contract workforce services. They specialize in connecting businesses with high-quality technical talent through contract staffing, direct hire, and IT consulting. Additionally, Procom provides comprehensive workforce solutions, such as Employer of Record (EOR) and Agent of Record (AOR) services, designed to help organizations manage their contingent workforces and support long-term digital transformation and growth.
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