Company Description
Who are we?
We’re a forward-thinking technology provider committed to excellence, offering cybersecurity, communications, and managed IT services that evolve with our customers. Since 2000, we’ve helped companies stay connected and secure, providing the right solutions so they can focus on their goals, today and in the future.
Our mission is to leverage our expertise and trusted partnerships to empower businesses with innovative, cost-effective IT solutions. We pride ourselves on delivering superior service and a customer experience that’s reliable, honest, and tailored to our customer needs, making us their trusted, long-term partner for growth in the digital age.
Job Description
Are you passionate about technology, thrive in a fast-paced environment, and love solving problems? We’re on the lookout for a Technical Support Engineer to join our dynamic and growing team!
About the Role
As a Technical Support Engineer, you’ll be part of our vibrant Service Desk team, acting as the first point of contact for our valued customers. You'll work on a wide array of technologies, ensuring clients get the most out of our innovative solutions and services.
You'll get hands-on experience in:
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Online security & networking
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Server & firewall configuration
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Data handling & communications
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Cloud platforms including Microsoft 365 and Google Workspace
Our client base includes over 3,000 UK schools, and you’ll play a key role in ensuring their systems are running smoothly and efficiently.
Key Responsibilities
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Provide remote technical support across a wide range of IT services
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Troubleshoot network issues and escalate when needed
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Support and maintain custom in-house developed products
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Work with VoIP and WiFi technologies
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Configure and manage Cisco firewalls
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Handle backup and recovery solutions
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Manage Microsoft 365 and Google Workspace environments
Qualifications
What We’re Looking For
We’re seeking a motivated and technically-minded individual who is eager to learn, grow, and make a real impact. The successful candidate will bring a strong mix of technical skills, customer service focus, and a proactive attitude. Ideally, you will have:
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A background in providing IT support or working in a helpdesk/technical support role
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Excellent communication skills – both written and verbal
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Strong problem-solving abilities and analytical thinking
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General IT knowledge and a willingness to expand your technical understanding
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An understanding of networking fundamentals and common protocols
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Experience with PC hardware upgrades and troubleshooting
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A flexible, can-do attitude and a strong work ethic
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The ability to work independently as well as part of a collaborative team
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A passion for delivering exceptional customer service
If you're a team player who thrives in a fast-paced environment and is ready to take your technical skills to the next level, we'd love to hear from you!
Additional Information
Did we mention the perks?
At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.
We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:
Hybrid Working: Flexibility matters. Our hybrid model lets you choose a blend of home and office-based working, so work fits seamlessly with your life.
Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.
Ready to join the UK’s largest managed service provider?
Apply today or contact our friendly Talent Acquisition Team for more information.
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What We Do
The Daisy Group was founded by current Chairman Matthew Riley in 2001. Over the last two decades Daisy has developed through a combination of organic and acquisitive growth to be one of the largest providers of communications, IT and cloud services across the UK and internationally. 2018 saw key change within the Group as four independent businesses were established to better serve the needs of direct customers and indirect partners. Daisy Communications and Daisy Corporate Services remained unchanged. The most significant change saw the merger of the Group’s three channel-serving businesses (formerly known as Daisy Wholesale, Daisy Distribution and Daisy Worldwide) under a new single brand, Digital Wholesale Solutions. The Daisy Partner Services business also began to operate independently under the new name of Allvotec. In March 2021 private equity fund Inflexion invested in the Digital Wholesale Solutions business, which was demerged from and left the Daisy Group. Today the Daisy Group includes Daisy Communications serving the needs of small to medium businesses and Daisy Corporate Services for the mid to enterprise market – both remain significant providers for UK businesses, with portfolios spanning Lines & Calls, Mobile and Connectivity, right through to Unified Communications, Business Continuity and Cloud & Hosting and Security.
