The Role
Provide 1st- and 2nd-level support for on-prem and cloud customers, troubleshoot network, system, AWS cloud, and application issues, administer and optimize databases, support deployment/automation and CI/CD workflows, and collaborate with Cloud Operations and Systech teams.
Summary Generated by Built In
We are looking for a skilled Technical Specialist to strengthen our TECH Support team. This role combines infrastructure know‑how, cloud integration and database administration. You will support both on‑premise and cloud customers and work closely with cross‑functional teams.
Responsibilities
Key Responsibilities
- Provide 1st- and 2nd‑level support for on‑prem and cloud environments
- Troubleshoot customer connections to our AWS cloud
- Troubleshoot components, modules, and system extensions
- Troubleshoot network, system, and cloud-related issues
- Maintain and administer databases, including configuration, monitoring, and optimization
- Support deployment, automation, and CI/CD workflows
- Collaborate closely with our Corporate Cloud Operations Team and Systech Team
Skills, Knowledge & Expertise
Required Skills & Expertise
- Hands‑on experience with database technologies and database administration
- Understanding of networking, VPNs, routing, and tunneling (e.g., FRP)
- Solid experience in Windows or Linux administration
- Technical troubleshooting skills across system, network, and application layers
- Ability to work collaboratively in customer‑focused support processes
Preferred Skills (Nice to Have)
- Knowledge of AWS services (EC2, VPC, IAM, networking, storage)
- Experience with Argo CI/CD, Ansible, or similar automation tools
- Understanding of SSO, Keycloak, Auth0, or similar identity solutions
- Experience with system patching, upgrades, and environment maintenance
- Experience with business applications or ERP systems
- Familiarity with ITIL principles, cloud architectures and DevOps practices
About
Forterro is a federation of ERP software and services companies serving small to mid market companies around the globe, with offices in UK, Germany, Sweden, Switzerland, France, Poland, Bulgaria, India, Morocco and USA. At Forterro, we invest in and help to fortify both local and niche ERP software businesses.Our product line businesses are local, not localized and vertical, not verticalized.
Skills Required
- Provide 1st- and 2nd-level support for on-premise and cloud environments
- Hands-on experience with database technologies and database administration
- Understanding of networking, VPNs, routing, and tunneling (e.g., FRP)
- Windows or Linux administration experience
- Technical troubleshooting across system, network, and application layers
- Knowledge of AWS services (EC2, VPC, IAM, networking, storage)
- Experience with Argo CI/CD or similar CI/CD tooling
- Experience with Ansible or similar automation tools
- Understanding of SSO and identity solutions (Keycloak, Auth0)
- Experience with system patching, upgrades, and environment maintenance
- Experience with business applications or ERP systems
- Familiarity with ITIL principles, cloud architectures and DevOps practices
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The Company
What We Do
Founded in 2012, Forterro has grown to become a category leader software solutions for the industrial market – with strongholds in Europe’s top production economies, as well as regional service hubs and development centres around the world. From more than 40 office locations, our 1,600+ employees provide and support software for more than 13,000 industrial businesses. Our products are deeply rooted in the demands of their local geography. And each is designed to strengthen and accelerate our customers’ ability to operate efficiently and compete effectively.
