お客様を最初にお迎えし、最後にお見送りするベル＆コンシェルジュチームをリードする重要なポジションです。
チーム全体の業務の運営管理をはじめ、お荷物のお預かり・お届け、館内外のご案内、送迎や交通手配、観光案内などを通じて、お客様一人ひとりに心のこもったサービスを提供していただきます。また、チームメンバーの指導・育成を担いながら、ホテルのサービス基準を維持・向上させる役割も担います。
ゲストサービスマネージャーとして、日々のオペレーションを管理するだけではありません。ヒルトンが大切にする「おもてなしの心」を体現し、お客様の期待を超えるサービスを提供することで、思い出に残る滞在体験を創り出していただきます。お客様との何気ない会話やきめ細やかな気配りが、特別な滞在の第一歩となります。
主な業務内容
- ベル＆コンシェルジュチームの運営・マネジメント
- お客様のお出迎え、お見送り、お荷物のサポート
- ゲストからのお問い合わせやご要望への対応
- VIPゲストの到着・滞在・出発に関する手配およびサポート
- ゲスト満足度向上に向けたサービスクオリティの管理・改善
- ホテル施設やサービスのご案内を通じた収益向上への貢献
- チームメンバーの育成、指導、パフォーマンス管理、評価
- 周辺観光情報や館内サービスに関する知識向上のためのトレーニング実施
- 他部署と連携した円滑なオペレーションの推進
応募資格
- ホテル業界におけるベルサービス、コンシェルジュ、フロントオフィスなどの業務経験（必須）
日本語・英語でのコミュニケーション能力（その他の言語スキルがあれば尚可）
- チームを牽引し、メンバーの成長を支援できるリーダーシップ
- 優れたコミュニケーション能力と高いホスピタリティマインド
- 問題解決力を備え、プレッシャーのかかる状況でも冷静に対応できる方
Skills Required
- Experience in bell service, concierge, front office, or a related hotel industry role
- Japanese communication skills
- English communication skills
- Leadership ability to guide the team and support member development
- Strong communication skills and a high hospitality mindset
- Problem-solving ability and composure under pressure
- Additional language skills
Hilton Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Go Hilton provides heavily discounted hotel stays for team members and extends access to family and friends, with up to 110 discounted nights and rates as low as $40 in some cases. Additional wellbeing resources include an Employee Assistance Program, mental-health support, caregiving resources, and programs like Thrive and sabbaticals.
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Retirement Support — A 401(k) is offered with a company match of 100% on the first 3% of eligible pay plus 50% on the next 2%. This structure provides meaningful employer support for long‑term savings.
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Parental & Family Support — New parents receive 4 weeks of fully paid parental leave, with birthing parents receiving an additional 8 weeks for a total of 12 weeks. Support extends to adoption assistance up to $10,000 per eligible child and resources for caregiving.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 28 world-class brands comprising more than 9,400 properties and nearly 1.4 million rooms, in 144 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 4 billion guests in its more than 100-year history. Named as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton aims to create the best culture for its 500,000 team members around the world. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 260 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone.
Why Work With Us
Hilton is proud to be recognized as the World’s Best Workplace by Great Place to Work and Fortune. At Hilton, every job makes the stay. Team Members can make an impact, be themselves, build new skills, grow their careers, explore opportunities around the world, and enjoy people-first benefits like Go Hilton travel discounts.
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Hilton Offices
OnSite Workspace
With more than 9,400 hotels and properties in 144 countries and territories, plus corporate offices and teams around the world, Hilton offers opportunities to build a career in destinations and communities worldwide.
