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Posted 3 Days Ago
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Hiring Remotely in Hong Kong SAR
Remote
Entry level
Artificial Intelligence • Big Data • Computer Vision • Robotics • Virtual Reality
The Role
Analyze customer needs and industry trends, design tailored logistics solutions, coordinate sales, product, and delivery teams, and support successful implementation. Optimize solutions using customer feedback, market data, and competitor insights. Maintain customer relationships, identify expansion opportunities, and contribute to renewals and upsells. Document reusable methodologies, share best practices, and provide internal training to strengthen solution design and delivery capabilities.
Summary Generated by Built In

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Requirement Analysis and Solution Design: Conduct in-depth research on customer needs and industry trends, analyze business pain points, and design customized solutions based on the company's products and service capabilities. Deliver solution documentation to ensure alignment with customer requirements and business objectives, laying a solid foundation for project implementation.
Project Advancement and Resource Coordination: Collaborate with internal and external teams such as sales, product development, and delivery to integrate resources, develop project plans, and control project progress and quality. Resolve issues during implementation to ensure smooth solution deployment, achieving customer value and business goals.
Solution Optimization and Innovation: Continuously monitor market dynamics, customer feedback, and competitor activities. Analyze data to optimize existing solutions; explore new technologies and models to drive innovation, enhance competitiveness, and maintain a leading position in the market.
Customer Relationship and Value Mining: Maintain strong customer relationships, deeply understand customer operations, and identify potential needs. Provide ongoing service and professional advice; leverage successful case studies to drive customer renewals and upsells, deepen partnerships, and expand the company's business influence.
Capability Building and Knowledge Sharing: Summarize project experiences, extract reusable solutions, methodologies, and best practices. Conduct internal training and knowledge sharing to empower the team, improve overall solution design and implementation capabilities, and support business growth.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

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The Company
HQ: Beijing
28,380 Employees
Year Founded: 1998

What We Do

JD.com, Inc. (Nasdaq: JD) is China's largest retailer, online or offline, and the world's third largest Internet company by revenue. With more than 300 million customers, JD.com is expanding quickly in China because consumers increasingly demand the authentic, high-quality products JD is known for. We work closely with both domestic brands and top international brands to bring fresh food, apparel, home appliances, baby products and more to Chinese consumers. To power this massive business we operate our own nationwide logistics network, from warehouses to the last mile. We can deliver up to 90% of orders same- or next-day, making our service the fastest and most reliable delivery service of any large-scale e-commerce company in the world. By investing in the most cutting edge technologies, JD.com is shaping the future of retail in China and beyond. Our scientists are working on innovative solutions for all parts of our business using big data, artificial intelligence, robotics, computer vision, virtual and augmented reality, unmanned vehicle systems, and more. Headquartered in Beijing, JD.com is a Fortune Global 500 company with offices around the world, including in New York, Tokyo and a research and development center in Silicon Valley.

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