Who We Are
At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.
Our Global Reach
JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.
Learn more about who we are and what we do: https://corporate.jd.com/
What We Offer
Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.
About The Team
You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
Job Summary
As an Operations Supervisor at JD.com, Inc., you will be responsible for overseeing and optimizing daily operational activities to ensure efficiency, quality, and adherence to company standards. This role involves monitoring performance, identifying areas for improvement, and implementing solutions to enhance operational effectiveness across various business units.
Job Responsibilities
* Monitor and analyze operational data and key performance indicators (KPIs) to identify trends, issues, and opportunities for improvement.
* Develop and implement operational strategies and procedures to enhance efficiency, reduce costs, and improve service quality.
* Supervise daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
* Coordinate with various departments, including logistics, warehousing, customer service, and sales, to ensure seamless operational flow.
* Lead and motivate operational teams, providing guidance, training, and performance feedback.
* Troubleshoot and resolve operational problems and exceptions in a timely and effective manner.
* Prepare regular reports on operational performance, presenting findings and recommendations to management.
* Participate in cross-functional projects aimed at process improvement and system optimization.
* Conduct regular audits and inspections to ensure operational standards are met and maintained.
* Stay informed about industry trends and technological advancements to propose innovative solutions for operational challenges.
Job Qualifications
* Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Operations Management, or a related field.
* Minimum of 3-5 years of experience in an operations supervisory or management role, preferably within the e-commerce or logistics industry.
* Proven track record of improving operational efficiency and achieving targets.
* Strong analytical and problem-solving skills with the ability to interpret complex data.
* Excellent leadership and team management abilities, with a focus on motivating and developing staff.
* Exceptional communication and interpersonal skills, capable of collaborating effectively with diverse teams.
* Proficiency in using operational management software and tools, including Microsoft Office Suite (Excel, Word, PowerPoint).
* Ability to work effectively in a fast-paced and dynamic environment.
* Strong understanding of supply chain principles, warehousing operations, and logistics processes.
* Detail-oriented with a strong commitment to quality and continuous improvement.
At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
Ready to apply?
Take the next step in your career, apply now and explore the opportunities we have to offer.
Skills Required
- Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Operations Management, or a related field.
- 3-5 years of experience in an operations supervisory or management role, preferably in e-commerce or logistics.
- Proven record of improving operational efficiency and achieving targets.
- Strong analytical and problem-solving skills, including the ability to interpret complex data.
- Excellent leadership and team management abilities.
- Exceptional communication and interpersonal skills.
- Proficiency with operational management software and Microsoft Office Suite, including Excel, Word, and PowerPoint.
- Ability to work effectively in a fast-paced, dynamic environment.
- Strong understanding of supply chain principles, warehousing operations, and logistics processes.
- Detail-oriented approach and commitment to quality and continuous improvement.
What We Do
JD.com, Inc. (Nasdaq: JD) is China's largest retailer, online or offline, and the world's third largest Internet company by revenue. With more than 300 million customers, JD.com is expanding quickly in China because consumers increasingly demand the authentic, high-quality products JD is known for. We work closely with both domestic brands and top international brands to bring fresh food, apparel, home appliances, baby products and more to Chinese consumers. To power this massive business we operate our own nationwide logistics network, from warehouses to the last mile. We can deliver up to 90% of orders same- or next-day, making our service the fastest and most reliable delivery service of any large-scale e-commerce company in the world. By investing in the most cutting edge technologies, JD.com is shaping the future of retail in China and beyond. Our scientists are working on innovative solutions for all parts of our business using big data, artificial intelligence, robotics, computer vision, virtual and augmented reality, unmanned vehicle systems, and more. Headquartered in Beijing, JD.com is a Fortune Global 500 company with offices around the world, including in New York, Tokyo and a research and development center in Silicon Valley.
