Search the 6 jobs at Zilch

The Head of Complaints & QA will develop and implement a Complaints Management and Quality Assurance framework, oversee complaints handling processes, ensure compliance with FCA regulations, and provide leadership to the complaints and QA teams while fostering a customer-centric culture.

The Senior Fraud Analyst detects, investigates, and prevents fraudulent activities, collaborating with various teams to optimize fraud detection processes and enhance fraud models. This role includes liaising with stakeholders, analyzing fraud patterns, and automating workflows to minimize financial risks.

The Fraud Manager is responsible for developing and implementing strategies to prevent and detect fraud, leading a team of analysts, monitoring fraud trends, and collaborating with internal and external stakeholders for effective case resolution. This role includes reporting on fraud metrics and using data analytics to enhance detection methods.

The Senior Legal Counsel at Zilch will provide legal advice on a variety of matters, assist the C-Suite and Board, manage commercial transactions, and develop legal processes as the company grows. They will also supervise junior team members and engage with stakeholders and investors.

The Knowledge Base Content Specialist will manage and optimize the internal knowledge base and public-facing help centre, ensuring accurate and user-friendly information. Responsibilities include collaborating with teams to update content, maintaining internal macros, conducting audits for content quality, and fostering relationships with various departments for alignment in communication.

The Senior Communications Manager will oversee internal and external communications, enhance media relations, collaborate with various teams for campaigns, and support the company’s growth strategies. They will analyze financial models, manage PR agencies, and ensure communication processes are efficient while mentoring talent within the organization.