Jobs at Zilch

Lead two agile software engineering teams, guiding technical architecture, delivery planning, prioritization, quality, and engineering practices. Mentor and coach engineers, remove delivery obstacles, manage technical debt, support senior leadership, and collaborate with business stakeholders. The role also owns delivery cadence, knowledge transfer, training, documentation, and continuous improvement across the teams.

Owns strategic brand, affiliate network, and agency partnerships while driving advertising and affiliate revenue. Responsibilities include managing a sales quota, acquiring and onboarding brands, optimizing performance marketing campaigns, negotiating commercial deals, presenting to senior stakeholders, leading initiatives, and collaborating on product improvements. The role also provides leadership and commercial expertise to the wider sales and partnerships team.

Support day-to-day identity and access management operations using Okta, including access requests, onboarding, offboarding, RBAC, MFA, SSO troubleshooting, provisioning, access reviews, audits, and application integrations. Assist with Terraform-managed IAM configuration, documentation, ticketing, change control, and incident escalation while collaborating with IT, Security, HR, and application owners.

Investigate complex AML transaction-monitoring alerts and higher-risk customer activity, making documented risk-based decisions and preparing internal SARs. Support PEP, sanctions, adverse media, KYC, EDD, Source of Funds and Source of Wealth reviews, law-enforcement requests, quality assurance, outsourced-team calibration, audits and process improvements. Analyze emerging financial-crime typologies and alert effectiveness while partnering with Fraud Operations, Compliance, Risk, Product and Data teams.

Own analytics for the Merchant domain, analyzing shopping journeys, marketplace performance, advertising effectiveness, conversion, and monetization. Design experiments, build incrementality and attribution frameworks, develop segmentation and targeting approaches, and support personalization and recommendation systems. Partner with Product, Commercial, Data Science, Data Engineering, and Engineering teams to establish data foundations and translate complex analysis into product and business decisions.

Own Zilch’s LinkedIn presence and company blog, including editorial planning, content creation, publishing, executive thought leadership, and performance analysis. Identify stories across products, partnerships, people, and business updates, translating complex financial and regulatory topics into clear content. Collaborate with Marketing, Product, Commercial, Legal, design, and video teams; improve editorial workflows and standards; monitor trends; and support expansion into other channels, creators, and influencers.

Provides second-line technical support for internal business applications, investigating and resolving complex issues. Collaborates with Customer Service, Business Operations, and technology teams; develops knowledge-base content; supports secure data processing; improves tooling and processes; and contributes to technical projects. Requires API, integration, SQL, data security, troubleshooting, and communication skills. Bonus experience includes AWS, CRM/ERP systems, REST integrations, Python, AI tools, Redis, workflow platforms, and observability tools.

Leads Zilch’s most complex technical programmes, translating strategic priorities into delivery plans, roadmaps, milestones, and measurable outcomes. The role drives cross-functional alignment, resolves trade-offs, manages ambiguity, and partners with Engineering, Product, and Architecture leaders. It also builds and leads the TPM function, develops high-performing teams, promotes ownership and fast decision-making, and improves organisational delivery through data-driven practices and automation.

Develop and deploy production-grade machine learning models for credit risk, collections, fraud detection, and related risk decisions. Analyze large datasets, conduct experiments, monitor and iterate models, and communicate findings to senior stakeholders. Collaborate with engineering, product, risk, credit, collections, and fraud teams to operationalize reliable model pipelines and improve customer experience, risk outcomes, and operational efficiency.

Own and evolve fraud strategy across application and in-life fraud, designing scalable controls, decisioning rules, and financial crime measures. Partner with Fraud Operations, Product, Engineering, Data, and Compliance to monitor performance, reduce customer friction, improve KYC, PEP, and sanctions controls, and drive measurable risk and commercial outcomes. Maintain governance, documentation, and data-driven recommendations while leading strategic fraud initiatives.

Lead end-to-end product design for consumer-facing payment products: research, prototyping, testing, specs, design-system maintenance, measuring outcomes, and mentoring other designers while partnering with PMs and engineers.

Lead portfolio management and credit risk strategy across the existing customer book. Own profitability, exposure, credit limits, customer lifecycle treatment, risk metrics, governance, and customer outcomes. Use portfolio economics and behavioral analysis to guide data-driven decisions, partnering with Product, Data, Finance, Operations, and Commercial teams. Lead targeted initiatives, influence senior stakeholders, and manage a small team while balancing growth, risk, and sustainable returns in a regulated lending environment.

Senior finance leader responsible for reporting, external audit, treasury and cash management, governance and controls. Provides technical IFRS accounting guidance, leads transaction readiness (M&A, fundraising), drives finance systems transformation and automation, and partners with SVP, ExCo and the Board to deliver accurate, timely, decision-useful financial information.