Jobs at Zensurance

Conduct commercial insurance sales-file audits, investigate root causes of recurring errors, analyze quality and compliance trends, prepare reports, create job aids and training materials, improve workflows, and collaborate with Sales, Underwriting, and Product teams to support licensing compliance and service quality.

Supports insurance program management through pricing, profitability, underwriting appetite, questionnaire, and customer experience analyses. Uses Looker, Salesforce, Amplitude, Excel, and Google Sheets to produce reports, identify opportunities, and measure performance. Collaborates with insurance analytics managers, underwriters, developers, carriers, and operational teams to implement website, documentation, training, and workflow improvements. The role is remote-first within the GTA and emphasizes data-driven decision-making, continuous improvement, and insurance portfolio growth.

Own the growth strategy and outcomes for Zensurance’s new-business funnel, from acquisition through quote conversion and online purchase. Lead experimentation, analytics, customer research, UX improvements, roadmap prioritization, and cross-functional delivery with Engineering, Data, Marketing, and senior leadership. Independently identify opportunities, evaluate trade-offs, drive measurable growth, and own the UX team roadmap.

Lead end-to-end UX design for customer-facing and internal insurance applications, from research and discovery through prototyping, launch, and optimization. Simplify complex insurance workflows, create service blueprints, use analytics and A/B testing, collaborate with product and engineering teams, evolve the design system, ensure accessibility, and mentor junior and intermediate designers.

The Senior Business Operations Manager will drive growth through strategic project management, data analysis, and cross-departmental collaboration to enhance performance and operational excellence.