Jobs at Zello

Run and analyze product experiments, define product metrics and telemetry for web and mobile, build funnel/retention/cohort analyses using SQL and Python on Snowflake, maintain Omni dashboards, create AI-agent workflows to automate routine analysis, and translate findings into clear product recommendations alongside PMs, designers, and engineers.

Lead and develop the Customer Success function focused on renewing and expanding enterprise accounts, integrating AI-driven workflows to enhance operations and team performance.

Respond to inbound inquiries and trial signups, route and convert high-intent prospects, tune and improve AI/automation workflows, track conversion and response metrics, and collaborate with Account Executives and Customer Success to close the loop and build product expertise.

The Director of Global Partner & Channel Strategy will establish and scale Zello's global partner ecosystem to drive revenue growth through strategic partnerships and influence organizational sales alignment.

The Senior Back End Engineer will manage backend services, enhancing reliability and observability, while shipping production-level code and contributing to platform modernization.

The Enterprise Account Executive will drive new business, build relationships, negotiate deals, and meet sales targets in enterprise accounts across various industries.

Provide advanced technical support, troubleshoot issues, manage escalations, and collaborate with teams for enterprise solutions at Zello.

The Senior Site Reliability Engineer will manage the reliability of Zello's data tier, contribute to monitoring and incident response while improving cloud infrastructure and database performance.

The Applied AI Engineer will build and maintain AI agents, manage integrations and monitor performance, ensuring quality and continuous improvement of AI tools at Zello.

The Design System Specialist will manage the design backlog across iOS, Android, and React, deliver Figma components, conduct audits for cross-platform consistency, and partner with engineering leads for implementation accuracy while contributing to product design work.

Own vertical positioning and deal-close enablement for enterprise segments. Build messaging, ROI/business cases, sales enablement assets, case studies, and competitive intel. Partner cross-functionally with Sales, Product, Customer Success, and Partnerships to drive adoption of PMM assets and improve late-stage conversion and win rates.