Teams at Zello

Own and grow Zello’s organic social presence across major platforms. Responsibilities include developing content calendars, creating and editing short-form videos, managing influencer partnerships, analyzing performance metrics, supporting product launches and events, and translating technical concepts into engaging stories. The role collaborates across product, marketing, customer success, and leadership teams to strengthen brand awareness, thought leadership, engagement, and pipeline contribution.

Own inbound EMEA and APAC customer interactions from initial inquiries through SMB sales, upgrades, demos, onboarding, and first-line technical support. Troubleshoot account, device, and connectivity issues, resolve tickets, escalate complex problems, maintain accurate HubSpot records, identify expansion opportunities, and create help content. The role combines sales execution with customer support and requires clear technical communication, reliable follow-through, and hands-on device troubleshooting.

Lead the strategy and execution of unifying Zello’s consumer and enterprise products. Manage ambiguous, cross-product initiatives across Android, iOS, web, and backend platforms; partner with design, engineering, data, customers, and executives; prioritize high-impact opportunities; and coach other product managers while advancing AI-enabled product practices.