Teams at Zello

Run and analyze product experiments, define product metrics and telemetry for web and mobile, build funnel/retention/cohort analyses using SQL and Python on Snowflake, maintain Omni dashboards, create AI-agent workflows to automate routine analysis, and translate findings into clear product recommendations alongside PMs, designers, and engineers.

Lead and develop the Customer Success function focused on renewing and expanding enterprise accounts, integrating AI-driven workflows to enhance operations and team performance.

Respond to inbound inquiries and trial signups, route and convert high-intent prospects, tune and improve AI/automation workflows, track conversion and response metrics, and collaborate with Account Executives and Customer Success to close the loop and build product expertise.