Jobs at YES! Communities

Maintain the spa reception and retail areas, handle scheduling, phone inquiries, check-ins/check-outs, cash and computer transactions, restock retail items, respond to voicemail and email, manage appointment changes, assist guests, handle complaints, and support team training and meetings.

Perform routine and preventative maintenance across resort property including plumbing, electrical, HVAC, carpentry, painting, and appliance installation. Complete dispatched work orders, maintain logs and inventory, use hand and power tools, follow safety procedures, and provide timely, customer-focused responses to guest maintenance requests.

Own commercial performance for a 12-property timeshare portfolio across multiple states through pricing, forecasting, promotions, inventory allocation, team leadership, and cross-functional alignment to meet revenue, occupancy, ADR, and rental targets.

Review and execute sales and contract documents with purchasers, prepare contracts using company software, process credit card applications and reports, enforce sales criteria, perform post-sale follow-up, screen prospective sales guests, liaise with marketing, and handle purchaser inquiries while maintaining confidentiality.

Oversee physical and financial operations for Hawaii resorts, ensuring exceptional owner and guest experiences. Partner with executive leadership and shared services, conduct resort walk-throughs, manage budgets and vendor contracts, mentor resort leadership, handle capital projects and community association compliance, and monitor occupancy, revenue, and guest satisfaction metrics.

Face-to-face in-house marketing and concierge role focused on procuring timeshare presentation bookings and selling mini-vacation packages. Duties include calling leads and in-house guests to schedule tours, conducting marketing presentations, completing paperwork and data entry, providing guest services and local recommendations, and maintaining management-determined marketing results. On-site role with potential advancement for strong performers.

Support housekeeping by maintaining guest hallways and rooms, removing soiled linen and trash, performing cleaning and deep-clean tasks, vacuuming and carpet cleaning, responding to guest requests, securing property, reporting facility issues, and assisting with supplies. Must follow safety protocols, wear proper uniform, work flexible shifts, and perform physical tasks indoors/outdoors, including lifting up to 50 lbs.

Coordinate communication between housekeeping and other departments, answer multi-line phones, run and send reports, update room/status records in Cornerstone, dispatch staff, log calls and employee attendance, prepare paperwork for shifts, follow up on maintenance, and escalate issues to management.

Supervise sales administration functions including sales tour check-in, gifting and wave inventory management; resolve escalated guest issues; manage schedules, vendor orders, training, reporting, and policy compliance to support sales operations.

Provide friendly, efficient guest check-in/out and reservation services, handle payments and cash accurately, respond to guest requests, use front desk and telephone systems, follow safety procedures, and complete shift paperwork and folio postings while maintaining professional appearance and service standards.

Provide efficient guest check-in/out and registration, handle reservations and guest requests, process payments and balance cash drawer, use front desk software and telephone systems, follow safety/security procedures, and perform other tasks assigned by management to ensure excellent customer service.

Assist housekeeping by maintaining clean guest hallways and guestrooms, removing trash and soiled linen, performing deep cleans, operating cleaning equipment, responding to guest requests, and reporting facility issues while following safety and uniform standards.