Teams at Xeno

Owns end-to-end People Operations for a fast-growing startup, including hiring, onboarding, payroll, HRMS administration, benefits, compliance, offboarding, engagement, performance cycles, learning and development, reporting, and culture initiatives. Partners with founders and functional leaders on workforce planning and people decisions while managing vendors, statutory requirements, and company-wide communications.

Own end-to-end customer implementations from kickoff through go-live and hypercare. Advise customers on solution design, understand their technology ecosystems, support API and data integrations, translate business needs into technical workflows, troubleshoot onboarding issues, and coordinate with Product, Engineering, and Customer Success teams. Create documentation, playbooks, and scalable onboarding processes while ensuring clients achieve value from the platform.

Own strategic enterprise and mid-market retail accounts from kickoff through renewal, driving product adoption, campaign and loyalty strategy, measurable ROI, renewals, and upsells. Lead executive business reviews, manage stakeholder relationships, resolve escalations, present account strategies, and relay customer feedback to Product. Partner cross-functionally with Sales, Marketing, Product, and Operations to ensure successful account delivery.