The Role
Owns end-to-end People Operations for a fast-growing startup, including hiring, onboarding, payroll, HRMS administration, benefits, compliance, offboarding, engagement, performance cycles, learning and development, reporting, and culture initiatives. Partners with founders and functional leaders on workforce planning and people decisions while managing vendors, statutory requirements, and company-wide communications.
Summary Generated by Built In
About Xeno
Xeno is the AI-led customer engagement and loyalty platform trusted by leading retail brands like Subway, FabIndia, Aditya Birla, Taco Bell, Harsha, and Lals Group to turn one-time shoppers into repeat, high-value customers. Our customers run their entire customer engagement - campaigns, journeys, loyalty, offers - on our platform, and we're scaling fast across India and the Middle East.
Role OverviewWe're hiring a People Success Manager to independently own People Operations for Xeno, end to end. You'll run HR operations for a fast-growing startup from hiring and onboarding to HRMS, compliance, and culture and act as the go-to partner for every function on people matters. This role is hybrid.
What You'll Do- Own the full people lifecycle end-to-end onboarding, payroll, HRMS administration, benefits, compliance, and off-boarding for the entire organization.
- Develop and execute an adaptive onboarding program that effectively integrates new hires into Xeno's culture, whether they're working remotely, in-office, or in a hybrid capacity.
- Act as the go-to People partner for every function, GTM, CS, Product and Engineering running structured connects with function heads to align hiring, training and team structure with business needs.
- Independently scope, launch and run People Ops initiatives end-to-end, engagement surveys, culture programs, performance review cycles, L&D tracking with minimal oversight
- Administer the HRMS (e.g. Keka) across all modules, records, payroll, timesheet, onboarding/off-boarding, appraisals and surveys
- Manage statutory compliance (PF, ESIC, NPS), vendor partnerships (insurance, BGV, POSH), and HR policy
- Build and maintain reporting/dashboards that track initiative progress and outcomes for leadership
- Work directly with founders/leadership on people decisions and company-wide communications
What we are looking for
- Startup experience is a must; prior experience building or running People Ops/HR in a startup environment; comfortable with ambiguity and a lean, fast-moving setting
- Proven track record of independently owning end-to-end HR operations, from onboarding to payroll, compliance, and off boarding.
- Strong stakeholder management skills, able to work credibly with function heads and founders, and translate business needs into people decisions
- Track record of driving initiatives independently from scoping to execution
- Hands-on experience with an HRMS platform (e.g. Keka) across payroll, onboarding, timesheet, and appraisal modules
- Working knowledge of statutory compliance (PF, ESIC, NPS) and core HR processes
- 3-5+ years of HR/People Ops experience, with generalist breadth across the employee lifecycle
- Bonus: experience scaling HR through a headcount growth phase, exposure to HRMS vendor negotiations
- High-ownership role working directly with the founders and every function across the company.
- Take over an established People Ops foundation and make it your own: refine what works, fix what doesn't, and scale it as we grow
- Real impact: your work directly shapes how Xeno hires, onboards, develops, and retains talent
- An open, flat culture with sharp, driven teammates
- A fast-growing, AI-led SaaS company trusted by leading retail brands
Skills Required
- Prior startup experience running or building People Operations or HR
- Experience independently owning end-to-end HR operations, including onboarding, payroll, compliance, and offboarding
- Strong stakeholder management skills with function heads and founders
- Experience independently scoping and executing People or HR initiatives
- Hands-on experience with an HRMS platform such as Keka across payroll, onboarding, timesheet, and appraisal modules
- Working knowledge of statutory compliance, including PF, ESIC, and NPS
- 3-5+ years of HR or People Operations experience with generalist employee-lifecycle breadth
- Experience scaling HR during a headcount growth phase
- Exposure to HRMS vendor negotiations
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The Company
What We Do
Xeno is an AI-powered CRM that enables large retailers & D2C brands to increase repeat sales by 11% by building an understanding of each individual customer & creating more relevant marketing campaigns across SMS, email, Whatsapp, Facebook & Instagram. 100’s of retailers like Levi's, Tommy Hilfiger, Forever New, Jack & Jones, Vero Moda, Forest Essentials, Kama Ayurveda, Taco Bell & Nando's use Xeno to increase their eCommerce & store sales.
