The Role
Own end-to-end customer implementations from kickoff through go-live and hypercare. Advise customers on solution design, understand their technology ecosystems, support API and data integrations, translate business needs into technical workflows, troubleshoot onboarding issues, and coordinate with Product, Engineering, and Customer Success teams. Create documentation, playbooks, and scalable onboarding processes while ensuring clients achieve value from the platform.
Summary Generated by Built In
Location: Delhi/Mumbai
About Xeno
Xeno is an AI-powered customer engagement platform designed specifically for retailers, enabling them to maximize repeat revenue through personalized marketing campaigns. We collaborate with leading brands such as Fabindia, Subway, Aditya Birla, Taco Bell, Forever New, Giordano, etc. With the surge in digital retail, we've experienced significant growth, expanding our reach to numerous brands over the past year.
About the role
As a Senior Implementation Manager, you will be the primary technical advisor and trusted partner for our key customers. You’ll work closely with customer stakeholders, internal engineering, and product teams to ensure our clients receive maximum value from our solution and resolve technical issues quickly.
What You’ll Do
- Provide end-to-end product solutioning for clients based on their goals and data landscape
- Own the implementation journey—from kickoff to go-live
- Work closely with internal teams (Product, Engineering, CS) to design, test, and deploy solutions
- Understand the client's tech ecosystem and assist with integrations (APIs, Webhooks, Data Sources)
- Translate business requirements into technical specifications and workflows
- Troubleshoot and resolve technical issues during onboarding
- Create documentation, playbooks, and scalable processes for faster onboarding
What We’re Looking For
- Bachelor’s degree in Engineering, B.Tech, or any equivalent stream
- 2-5 years of work experience in SaaS, support, implementation, or customer success
- Strong understanding of SQL, APIs (Pull, Push, Webhooks), and data management
- Clear and empathetic communicator with strong written and verbal skills
- A natural problem solver who thrives in fast-paced environments
- Comfortable with Excel, testing APIs, and basic debugging
- Process-oriented with a keen eye for detail and documentation
Why Join Us?
- You’ll sit at the heart of Product + Client success
- Work with top brands across India & the Middle East
- High-impact role with tons of ownership
- Fast-paced, collaborative, and growth-driven culture
- High-growth environment with complete ownership and freedom to innovate, check out what our team has to say about us - here
Ready to help brands unlock the power of personalized marketing?
Drop us a line at [email protected]– we’d love to chat!
Skills Required
- Bachelor’s degree in Engineering, B.Tech, or an equivalent stream
- 2–5 years of experience in SaaS, support, implementation, or customer success
- Strong understanding of SQL, APIs, pull and push integrations, webhooks, and data management
- Clear and empathetic written and verbal communication skills
- Problem-solving ability in fast-paced environments
- Comfort with Excel, API testing, and basic debugging
- Process orientation and strong documentation skills
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The Company
What We Do
Xeno is an AI-powered CRM that enables large retailers & D2C brands to increase repeat sales by 11% by building an understanding of each individual customer & creating more relevant marketing campaigns across SMS, email, Whatsapp, Facebook & Instagram. 100’s of retailers like Levi's, Tommy Hilfiger, Forever New, Jack & Jones, Vero Moda, Forest Essentials, Kama Ayurveda, Taco Bell & Nando's use Xeno to increase their eCommerce & store sales.
