Jobs at Xendit

Provide frontline customer support across email, WhatsApp, Slack, live chat and ticketing, analyze transaction status using operational tools, escalate and capture customer insights for product/process improvements, and contribute to operational excellence projects. Must support customers during daylight hours (8:00 AM–8:00 PM GMT+7) and be rostered on weekends/public holidays as needed.

Support Thailand finance operations by recording AP/AR transactions, verifying invoices, preparing monthly tax returns (withholding, VAT, SSF), performing bank and GL reconciliations, assisting month-end/year-end close, coordinating with auditors/tax advisors, and supporting intercompany and cross-border accounting.

Own and grow a portfolio of enterprise clients in Indonesia, driving revenue and transaction volume through upsell, cross-sell, and new use cases. Build C-level relationships, run QBRs, develop 12–18 month account plans, maintain an accurate Salesforce pipeline, influence product and regional strategy, and provide market and regulatory intelligence on cross-border payment flows.

The Internal Audit Manager will lead audit execution, manage audit staff, assess controls, and collaborate with cross-functional teams to drive effective remediation processes.

Lead end-to-end onboarding for large Greater China enterprise clients, manage technical integrations (APIs), coordinate cross-functional teams, mitigate risks, deliver training, and ensure smooth handover to post-go-live teams.

The Product Manager will oversee the merchant journey, focus on user experience while complying with regulatory requirements, and manage cross-functional collaboration.

Own and grow a portfolio of SME and mid-market accounts in Thailand. Drive revenue through upsell/cross-sell, build C-level relationships, execute 12-18 month account plans, run QBRs, collaborate cross-functionally to influence product and compliance, and provide market intelligence on Thailand and regional cross-border flows.

Lead Xendit's Finance and Accounting department, overseeing multiple functions including accounting, FP&A, and audits while driving automation and efficiency across teams.

The Senior Manager of Customer Success will drive enterprise client growth, optimize payment performance, and foster long-term relationships across various departments in a high-growth environment.

The Risk Operations Analyst will manage merchant risk, investigate alerts, handle chargebacks, communicate with stakeholders, and follow SOPs to mitigate risks.

The Customer Success Generalist handles customer inquiries across platforms, analyzes customer transaction statuses, and contributes to operational excellence projects. Requires empathy and problem-solving skills.

Manages FX and Cash Management teams, oversees fund management and liquidity strategy, ensures smooth operations, and improves processes across teams.

The Tax Manager will oversee and manage tax compliance, audits, and reporting for multiple entities within Indonesia, provide tax advisory, and enhance tax processes while ensuring regulatory adherence.

Lead cross-border fund management and liquidity operations for Global Accounts, overseeing transactions, strategy implementation, and operational improvements while collaborating with various internal teams.

The Pre-sales Engineer will work with clients to understand their needs and design payment solutions while collaborating with sales and technical teams to ensure successful integration and customer satisfaction.

The Risk Operations Analyst investigates merchant risk alerts, reviews feature requests, manages fraud-related operations, and communicates with stakeholders to make informed risk assessments.

The Risk Operations Analyst monitors and assesses merchant risk, conducts fraud investigations, and collaborates with internal teams to implement risk controls, all while ensuring compliance with SOPs and maintaining clear communication with stakeholders.

The Head of Treasury will oversee treasury operations, manage cross-border liquidity, optimize profit from funds, and collaborate with other teams.