Jobs at Xendit

Own end-to-end Total Rewards across SEA: compensation architecture, reward cycles, benefits, equity programme administration, people-data modelling, executive advisory, manager enablement, programme design, and AI-assisted operations.

Lead the risk product suite roadmap and execution for merchant onboarding, fraud prevention, and credit risk. Manage a risk engineering and data science squad, build real-time risk engines and ML models, optimize KYC/KYB onboarding flows, and develop lending/settlement risk models to minimize financial loss while preserving merchant and buyer experience.

Serves as a client-facing technical advisor during enterprise payment sales cycles. Designs payment solutions, leads technical discovery, delivers demonstrations, supports RFPs and RFIs, prepares integration documentation, manages proof-of-concepts, and guides clients through sandbox testing and integration planning. Partners with sales, product, engineering, legal, compliance, customer success, and integration teams while translating customer needs into technical requirements and product feedback.

Manage a portfolio of Chinese-speaking B2B clients post-go-live to drive adoption, retention, and account health. Troubleshoot issues, recommend improvements, surface expansion opportunities, monitor key metrics, and coordinate with Product, Engineering, Risk, and Commercial teams to resolve client needs.

Own and execute reconciliations across Xendit's products and regions, automate reconciliation processes, investigate and resolve unreconciled transactions with internal and external stakeholders, and set up recons for new products and markets to ensure correct fund movement and prevent losses.

Own the end-to-end merchant account lifecycle: set vision and roadmap, optimize onboarding/activation metrics, balance UX with KYC/AML compliance, run evidence-based discovery and experiments, and align cross-functional teams (Risk, Fraud, Compliance, Engineering, Design, Customer Success). Translate regulatory changes into product requirements and communicate decisions to senior stakeholders.

Lead global corporate communications to shape Xendit's narrative, manage reputation and crisis communications, advise executives, grow media influence across Asia, drive internal engagement and employer brand, and build a scalable communications function.

Manage and grow a portfolio of high-potential B2B accounts across Southeast Asia and Greater China. Own revenue and P&L, execute 12–18 month account plans, build C-level relationships, run QBRs, upsell and cross-sell payments products, influence product roadmap, and provide market and regulatory intelligence.

Design developer-facing product surfaces including the dashboard, API reference/docs, sandbox and testing flows, error and empty states. Collaborate closely with DevEx PM and engineering, apply information design to dense UIs, and extend the domain design system to improve developer integration and onboarding experiences.

Lead product design for merchant onboarding, dashboard, and KYC-heavy lifecycle flows while consolidating and owning the design system. Establish tokens, patterns, and standards, mentor other designers, and balance system work with product delivery to ensure consistent, compliant, and reusable experiences.

The Head of Treasury will oversee treasury operations, manage cross-border liquidity, optimize profit from funds, and collaborate with other teams.

The Pre-sales Engineer will work with clients to understand their needs and design payment solutions while collaborating with sales and technical teams to ensure successful integration and customer satisfaction.

Lead IT governance, risk, and compliance for multi-market fintech operations. Manage certification lifecycles (PCI-DSS, ISO 27001, SOC 2), coordinate regulatory audits across SEA, conduct IT risk assessments and control testing, maintain policies and risk registers, drive remediation, and collaborate with engineering, product, security, and legal to embed compliance-by-design.

Enable CX teams by building scalable people operations: manage hiring and onboarding, workforce scheduling and capacity planning, knowledge management, engagement programs, and operational documentation. Partner with CX leadership and cross-functional stakeholders to analyze workforce data, improve processes, and drive initiatives that strengthen team capability and culture.

Lead end-to-end onboarding for large Greater China enterprise clients, manage technical integrations (APIs), coordinate cross-functional teams, mitigate risks, deliver training, and ensure smooth handover to post-go-live teams.

Build and improve internal tools and web applications for operational teams. Work across frontend (React/TypeScript), backend (Node.js/TypeScript), APIs, databases, and data platforms (GCP/BigQuery). Write tested, maintainable code, debug across the stack, assist with Docker/Kubernetes/CI/CD deployments, support data querying and integrations, and document technical decisions while collaborating with product, operations, data, and engineering stakeholders.

Build and maintain data pipelines, write SQL for analysis and data-quality checks, develop automation scripts and internal tools, work with GCP/BigQuery, assist orchestration (Airflow), support ML/LLM automation, integrate APIs, and support dashboarding, monitoring, documentation, and code reviews.

The Senior Manager of Customer Success will drive enterprise client growth, optimize payment performance, and foster long-term relationships across various departments in a high-growth environment.