Jobs at Xendit

Design and present payment solutions for enterprise clients across Southeast Asia and global markets. Lead technical discovery, solution architecture, product demonstrations, RFP/RFI responses, proof-of-concept engagements, sandbox testing, and integration planning. Partner with sales, product, engineering, legal, compliance, and customer success teams to support technical wins, accelerate integrations, capture customer feedback, and identify opportunities for growth.

Own and execute financial reconciliations across Xendit’s products and regional operations. Investigate unreconciled transactions, identify root causes with product, partnerships, and finance teams, and help automate reconciliation processes. Establish controls for new products and markets, monitor fund movements, prevent financial exposure, and ensure accurate, reliable financial operations under tight deadlines.

Own daily financial operations and reconciliations for regional payment transactions. Process transactions, coordinate with banking and internal partners, investigate unreconciled items, and support reconciliation automation. Help launch processes for new products and Southeast Asian markets while ensuring accurate fund movement and minimizing financial exposure. The role requires strong attention to detail, data analysis, stakeholder collaboration, flexibility for shifts, and the ability to solve operational problems in a fast-paced fintech environment.

Leads global Customer Success and Support organizations, owning merchant lifecycle, retention, operational scaling, and executive client relationships. Translates merchant feedback into Product and Engineering requirements, establishes performance metrics, improves issue resolution and self-service capabilities, and ensures compliance with AML, KYC, PCI-DSS, and regional regulations. Builds scalable processes, develops leaders, and adapts service models across countries, languages, client segments, and time zones.

Own the strategy, roadmap, and outcomes for XenPlatform, a global payments infrastructure product serving marketplaces and enterprise platforms. Lead prioritization across stakeholders, understand customer needs, define target segments, and design API and dashboard experiences. Partner with Finance, Compliance, Legal, GTM, Engineering, and Design to deliver scalable account structures, onboarding and reconciliation capabilities, and high-quality features across regions. Use payments expertise, commercial judgment, analytics, and cross-functional leadership to drive growth, conversion, retention, and transaction volume.

Own and grow a regional enterprise account portfolio across APAC. Responsibilities include full P&L and revenue ownership, strategic account planning, executive relationship management, business reviews, cross-selling payment solutions, churn prevention, market intelligence, and cross-functional collaboration with Product, Engineering, Compliance, Legal, Risk, and Operations.

Own and grow a portfolio of complex regional and global enterprise accounts across fintech and payments. Drive revenue, transaction volume, upselling, cross-selling, account planning, and churn prevention. Build C-level relationships, lead business reviews, provide ROI insights, and coordinate with Product, Engineering, Compliance, Legal, Business Development, and Solutions teams. Monitor APAC payment trends and regulations while serving as a trusted advisor for cross-border payment expansion.

Owns generative and evaluative UX research across merchant lifecycle and developer experience. Responsibilities include setting the research roadmap, conducting mixed-methods studies, analyzing behavioral and funnel data, translating findings into product decisions, maintaining an insight repository, and enabling practical research practices. The role partners with product managers, designers, and data teams while influencing prioritization through rigorous, pragmatic evidence.

Own the developer experience roadmap for a payment infrastructure API, including integration flows, SDKs, documentation, sandbox, error handling, and activation metrics. Lead discovery through developer behavior, research, support signals, and analytics. Partner closely with Engineering on API design, DX standards, and prioritization while communicating trade-offs to senior stakeholders. Drive developers from their first API call through production integration and long-term retention.

Own Salesforce and integrated sales tools supporting the revenue engine. Configure Flow Builder, validation rules, permissions, sharing rules, layouts, reports, and dashboards; manage data quality, access, and platform health; lead continuous-improvement sprints; triage enhancement requests; coordinate with Salesforce Engineers; conduct UAT; support project rollouts; engage vendors; and maintain documentation and governance.

Own Salesforce and integrated sales tools supporting the revenue engine. Configure Flow Builder, validation rules, permissions, layouts, reports, and dashboards; lead continuous-improvement sprints; triage enhancement requests; monitor platform health, data quality, access, and adoption; coordinate with Salesforce Engineers on custom development and UAT; support project rollouts; and maintain governance documentation.

Own end-to-end market expansion for a payments company, including market screening, business cases, licensing strategy, entity formation, bank account setup, payment rail access, budgeting, risk management, and commercial handover. Coordinate Legal, Compliance, Risk, Treasury, Finance, Product, and other teams without direct authority. Build repeatable market-entry playbooks, engage regulators and partners, and ensure each market meets defined readiness criteria.

The Senior Manager of Customer Success will drive enterprise client growth, optimize payment performance, and foster long-term relationships across various departments in a high-growth environment.

Serves as a client-facing technical advisor during enterprise payment sales cycles. Designs payment solutions, leads technical discovery, delivers demonstrations, supports RFPs and RFIs, prepares integration documentation, manages proof-of-concepts, and guides clients through sandbox testing and integration planning. Partners with sales, product, engineering, legal, compliance, customer success, and integration teams while translating customer needs into technical requirements and product feedback.

Manage a portfolio of Chinese-speaking B2B clients post-go-live to drive adoption, retention, and account health. Troubleshoot issues, recommend improvements, surface expansion opportunities, monitor key metrics, and coordinate with Product, Engineering, Risk, and Commercial teams to resolve client needs.

Manage and grow a portfolio of high-potential B2B accounts across Southeast Asia and Greater China. Own revenue and P&L, execute 12–18 month account plans, build C-level relationships, run QBRs, upsell and cross-sell payments products, influence product roadmap, and provide market and regulatory intelligence.

Design developer-facing product surfaces including the dashboard, API reference/docs, sandbox and testing flows, error and empty states. Collaborate closely with DevEx PM and engineering, apply information design to dense UIs, and extend the domain design system to improve developer integration and onboarding experiences.

Lead product design for merchant onboarding, dashboard, and KYC-heavy lifecycle flows while consolidating and owning the design system. Establish tokens, patterns, and standards, mentor other designers, and balance system work with product delivery to ensure consistent, compliant, and reusable experiences.

The Pre-sales Engineer will work with clients to understand their needs and design payment solutions while collaborating with sales and technical teams to ensure successful integration and customer satisfaction.

Lead IT governance, risk, and compliance for multi-market fintech operations. Manage certification lifecycles (PCI-DSS, ISO 27001, SOC 2), coordinate regulatory audits across SEA, conduct IT risk assessments and control testing, maintain policies and risk registers, drive remediation, and collaborate with engineering, product, security, and legal to embed compliance-by-design.