Jobs at Xendit

Owns generative and evaluative UX research across merchant lifecycle and developer experience. Responsibilities include setting the research roadmap, conducting mixed-methods studies, analyzing behavioral and funnel data, translating findings into product decisions, maintaining an insight repository, and enabling practical research practices. The role partners with product managers, designers, and data teams while influencing prioritization through rigorous, pragmatic evidence.

Own the developer experience roadmap for a payment infrastructure API, including integration flows, SDKs, documentation, sandbox, error handling, and activation metrics. Lead discovery through developer behavior, research, support signals, and analytics. Partner closely with Engineering on API design, DX standards, and prioritization while communicating trade-offs to senior stakeholders. Drive developers from their first API call through production integration and long-term retention.

Own Salesforce and integrated sales tools supporting the revenue engine. Configure Flow Builder, validation rules, permissions, sharing rules, layouts, reports, and dashboards; manage data quality, access, and platform health; lead continuous-improvement sprints; triage enhancement requests; coordinate with Salesforce Engineers; conduct UAT; support project rollouts; engage vendors; and maintain documentation and governance.

Own Salesforce and integrated sales tools supporting Xendit’s revenue engine. Lead continuous-improvement sprints, prioritize enhancement requests, configure Salesforce declaratively, maintain data quality and user access, coordinate custom development with Salesforce Engineers, conduct UAT, support project rollouts, and document platform governance and configurations.

Own Salesforce and integrated sales tools supporting the revenue engine. Configure Salesforce declaratively using Flow Builder, validation rules, permissions, sharing rules, layouts, reports, and dashboards. Lead continuous improvement sprints, manage enhancement backlogs, triage stakeholder requests, maintain data quality and platform governance, coordinate with Salesforce Engineers, conduct UAT, and support larger CRM projects. The role also manages third-party vendor relationships and documents configurations and processes.

Own Salesforce and integrated sales tools supporting the revenue engine. Configure Flow Builder, validation rules, permissions, layouts, reports, and dashboards; lead continuous-improvement sprints; triage enhancement requests; monitor platform health, data quality, access, and adoption; coordinate with Salesforce Engineers on custom development and UAT; support project rollouts; and maintain governance documentation.

Own end-to-end market expansion for a payments company, including market screening, business cases, licensing strategy, entity formation, bank account setup, payment rail access, budgeting, risk management, and commercial handover. Coordinate Legal, Compliance, Risk, Treasury, Finance, Product, and other teams without direct authority. Build repeatable market-entry playbooks, engage regulators and partners, and ensure each market meets defined readiness criteria.

Build and maintain data pipelines, write SQL for analysis and data-quality checks, develop automation scripts and internal tools, work with GCP/BigQuery, assist orchestration (Airflow), support ML/LLM automation, integrate APIs, and support dashboarding, monitoring, documentation, and code reviews.

Build and improve internal tools and web applications for operational teams. Work across frontend (React/TypeScript), backend (Node.js/TypeScript), APIs, databases, and data platforms (GCP/BigQuery). Write tested, maintainable code, debug across the stack, assist with Docker/Kubernetes/CI/CD deployments, support data querying and integrations, and document technical decisions while collaborating with product, operations, data, and engineering stakeholders.

Conduct end-to-end merchant and transaction risk investigations, including KYC, CDD, EDD, sanctions and watchlist screening, fraud detection, transaction behavior analysis, and overall risk assessment. Document evidence-based findings, prepare case reports, and recommend actions supporting compliance and business decisions. The role requires collaboration with senior management and external stakeholders and is performed on-site in Marikina City.

The Senior Manager of Customer Success will drive enterprise client growth, optimize payment performance, and foster long-term relationships across various departments in a high-growth environment.

Lead the risk product suite roadmap and execution for merchant onboarding, fraud prevention, and credit risk. Manage a risk engineering and data science squad, build real-time risk engines and ML models, optimize KYC/KYB onboarding flows, and develop lending/settlement risk models to minimize financial loss while preserving merchant and buyer experience.

Serves as a client-facing technical advisor during enterprise payment sales cycles. Designs payment solutions, leads technical discovery, delivers demonstrations, supports RFPs and RFIs, prepares integration documentation, manages proof-of-concepts, and guides clients through sandbox testing and integration planning. Partners with sales, product, engineering, legal, compliance, customer success, and integration teams while translating customer needs into technical requirements and product feedback.

Manage a portfolio of Chinese-speaking B2B clients post-go-live to drive adoption, retention, and account health. Troubleshoot issues, recommend improvements, surface expansion opportunities, monitor key metrics, and coordinate with Product, Engineering, Risk, and Commercial teams to resolve client needs.

Own and execute reconciliations across Xendit's products and regions, automate reconciliation processes, investigate and resolve unreconciled transactions with internal and external stakeholders, and set up recons for new products and markets to ensure correct fund movement and prevent losses.

Own the end-to-end merchant account lifecycle: set vision and roadmap, optimize onboarding/activation metrics, balance UX with KYC/AML compliance, run evidence-based discovery and experiments, and align cross-functional teams (Risk, Fraud, Compliance, Engineering, Design, Customer Success). Translate regulatory changes into product requirements and communicate decisions to senior stakeholders.

Lead global corporate communications to shape Xendit's narrative, manage reputation and crisis communications, advise executives, grow media influence across Asia, drive internal engagement and employer brand, and build a scalable communications function.

Manage and grow a portfolio of high-potential B2B accounts across Southeast Asia and Greater China. Own revenue and P&L, execute 12–18 month account plans, build C-level relationships, run QBRs, upsell and cross-sell payments products, influence product roadmap, and provide market and regulatory intelligence.

Design developer-facing product surfaces including the dashboard, API reference/docs, sandbox and testing flows, error and empty states. Collaborate closely with DevEx PM and engineering, apply information design to dense UIs, and extend the domain design system to improve developer integration and onboarding experiences.

Lead product design for merchant onboarding, dashboard, and KYC-heavy lifecycle flows while consolidating and owning the design system. Establish tokens, patterns, and standards, mentor other designers, and balance system work with product delivery to ensure consistent, compliant, and reusable experiences.