Jobs at Xendit

The Senior Manager of Customer Success will drive enterprise client growth, optimize payment performance, and foster long-term relationships across various departments in a high-growth environment.

Manages FX and Cash Management teams, oversees fund management and liquidity strategy, ensures smooth operations, and improves processes across teams.

Own end-to-end Total Rewards across SEA: compensation architecture, reward cycles, benefits, equity programme administration, people-data modelling, executive advisory, manager enablement, programme design, and AI-assisted operations.

Lead the risk product suite roadmap and execution for merchant onboarding, fraud prevention, and credit risk. Manage a risk engineering and data science squad, build real-time risk engines and ML models, optimize KYC/KYB onboarding flows, and develop lending/settlement risk models to minimize financial loss while preserving merchant and buyer experience.

Own and execute reconciliations across Xendit's products and regions, automate reconciliation processes, investigate and resolve unreconciled transactions with internal and external stakeholders, and set up recons for new products and markets to ensure correct fund movement and prevent losses.

Manage a portfolio of Chinese-speaking B2B clients post-go-live to drive adoption, retention, and account health. Troubleshoot issues, recommend improvements, surface expansion opportunities, monitor key metrics, and coordinate with Product, Engineering, Risk, and Commercial teams to resolve client needs.

Lead cross-border fund management and liquidity operations for Global Accounts, overseeing transactions, strategy implementation, and operational improvements while collaborating with various internal teams.

Lead global corporate communications to shape Xendit's narrative, manage reputation and crisis communications, advise executives, grow media influence across Asia, drive internal engagement and employer brand, and build a scalable communications function.

Manage and grow a portfolio of high-potential B2B accounts across Southeast Asia and Greater China. Own revenue and P&L, execute 12–18 month account plans, build C-level relationships, run QBRs, upsell and cross-sell payments products, influence product roadmap, and provide market and regulatory intelligence.

The Head of Treasury will oversee treasury operations, manage cross-border liquidity, optimize profit from funds, and collaborate with other teams.

The Pre-sales Engineer will work with clients to understand their needs and design payment solutions while collaborating with sales and technical teams to ensure successful integration and customer satisfaction.

Lead IT governance, risk, and compliance for multi-market fintech operations. Manage certification lifecycles (PCI-DSS, ISO 27001, SOC 2), coordinate regulatory audits across SEA, conduct IT risk assessments and control testing, maintain policies and risk registers, drive remediation, and collaborate with engineering, product, security, and legal to embed compliance-by-design.

Support Thailand finance operations by recording AP/AR transactions, verifying invoices, preparing monthly tax returns (withholding, VAT, SSF), performing bank and GL reconciliations, assisting month-end/year-end close, coordinating with auditors/tax advisors, and supporting intercompany and cross-border accounting.

Enable CX teams by building scalable people operations: manage hiring and onboarding, workforce scheduling and capacity planning, knowledge management, engagement programs, and operational documentation. Partner with CX leadership and cross-functional stakeholders to analyze workforce data, improve processes, and drive initiatives that strengthen team capability and culture.

Lead end-to-end onboarding for large Greater China enterprise clients, manage technical integrations (APIs), coordinate cross-functional teams, mitigate risks, deliver training, and ensure smooth handover to post-go-live teams.

The Product Manager will oversee the merchant journey, focus on user experience while complying with regulatory requirements, and manage cross-functional collaboration.