Teams at Xendit

Enable CX teams by building scalable people operations: manage hiring and onboarding, workforce scheduling and capacity planning, knowledge management, engagement programs, and operational documentation. Partner with CX leadership and cross-functional stakeholders to analyze workforce data, improve processes, and drive initiatives that strengthen team capability and culture.

Lead end-to-end onboarding for large Greater China enterprise clients, manage technical integrations (APIs), coordinate cross-functional teams, mitigate risks, deliver training, and ensure smooth handover to post-go-live teams.

The Product Manager will oversee the merchant journey, focus on user experience while complying with regulatory requirements, and manage cross-functional collaboration.