Jobs at Xantrion

Provide front-line technical support for client computer systems, software, and hardware through phone, ticketing, and on-site assistance. Responsibilities include logging, prioritizing, updating, escalating, and resolving ConnectWise support tickets; documenting work; auditing systems; coordinating with third-party providers; and following up with customers. The role requires troubleshooting Windows and Mac systems, customer service, accurate administration, variable-shift availability, and travel to customer offices in the Boston area.

Provide front-line technical support and customer service via phone and ticketing (ConnectWise), troubleshoot hardware/software (Windows/macOS, MS Office), escalate and document issues, perform occasional on-site client visits, and maintain service desk administration and timesheet reporting.